Jennifer Lemus
Hilton
Lewisville ,TX
1
Language
8
years of professional experience
Dynamic hospitality professional with extensive experience in hospitality , excelling in team management and banquet setup. Proven track record in enhancing guest satisfaction through effective staff leadership and training. Adept at coordinating seamless events and ensuring compliance with service standards, driving operational excellence in fast-paced environments.
Work History
Banquet Captain
7 Months- Supervised banquet staff during service, coordinating setup, execution, and breakdown for smooth event flow.
- Communicated event specifications with culinary and service teams to ensure accurate banquet delivery.
- Inspected room setup, linens, and table settings to meet brand standards before guest arrival.
- Directed servers and attendants throughout service, maintaining timely food and beverage presentation.
Restaurant Supervisor
9 Months- Supervised dining room operations, ensuring smooth service flow and guest satisfaction
- Trained team members on service standards, POS procedures, and restaurant policies
- Coordinated shift assignments to maintain coverage during peak meal periods
- Monitored food presentation, cleanliness, and compliance with sanitation requirements
Banquet and Restaurant Server
4 Years 2 Months- Provided exceptional hospitality by anticipating guest needs and promptly addressing any concerns or inquiries, resulting in repeat clientele.
- Contributed to a cohesive team environment by assisting fellow servers with tasks when needed, resulting in smooth operations.
- Established rapport with guests through genuine interactions and attentiveness to their needs, creating a memorable dining experience for each patron.
- Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
Restaurant Server
11 Months- Delivered attentive table service while maintaining Hilton guest-service standards and polished dining presentation.
- Processed orders accurately through POS systems, coordinating timely communication with kitchen and bar staff.
- Recommended menu items and beverage pairings, improving guest satisfaction through knowledgeable, personalized service.
- Managed multiple tables efficiently during peak service periods, preserving accuracy and speed.
Office Assistant
7 Months- Managed vehicle sales paperwork, ensuring accurate titling, registration, and deal file completion.
- Coordinated customer calls, appointments, and follow-up communication to support sales and service teams.
- Processed invoices, purchase orders, and payment records with consistent attention to detail.
- Organized confidential files, contracts, and office records to maintain efficient daily operations.
Team Leader
3 Years 1 Month- Supervised front-of-house shifts, maintaining smooth guest flow and service consistency.
- Trained new staff on café standards, register procedures, and customer service expectations.
- Coordinated daily opening and closing tasks, ensuring readiness for each service period.
Education
High School Diploma
Skills
Team management
Banquet setup
Team member development
Staff leadership
Customer service
Schedule coordination
Languages
Spanish
Native or Bilingual
Timeline
Banquet Captain
Hilton
03.2026 - CurrentRead More
Restaurant Supervisor
Hilton
01.2026 - CurrentRead More
Banquet and Restaurant Server
Hilton
08.2022 - CurrentRead More
Restaurant Server
Double Tree Hilton
01.2022 - 12.2022Read More
Office Assistant
Auto Sales
01.2022 - 08.2022Read More
Team Leader
Rosas Cafe
11.2018 - 12.2021Read More
Hebron High School
High School Diploma
Read More