Jennifer Leon
Garland ,TX
Summary
Dynamic and customer-focused professional with extensive experience as a Front Desk Receptionist at The Beeman Hotel. Proven ability to enhance guest satisfaction through exceptional service and attention to detail. Skilled in cash handling and office organization, consistently streamlining processes to improve efficiency and create welcoming environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
The Beeman Hotel
Dallas, TX
07.2015 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
Jewelry Sales Associate
Pawn Superstore
Garland, TX
06.2014 - 06.2015
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Desk Receptionist
Hyatt Place Hotel
Garland, TX
04.2010 - 03.2013
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer problems and complaints.
- Streamlined check-in processes, reducing wait times for guests.
Education
Garland High School
Garland, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Office organization
- Hospitality services
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
The Beeman Hotel
07.2015 - 03.2022
Jewelry Sales Associate
Pawn Superstore
06.2014 - 06.2015
Front Desk Receptionist
Hyatt Place Hotel
04.2010 - 03.2013
Garland High School