Jennifer L Johnson
Mayfield Heights,OH
Summary
Hospitality professional with over 20 years of experience in customer-facing roles. Proven ability to connect with diverse individuals, manage challenges effectively, and foster positive interactions. Seeking to leverage compassion and communication skills in a role focused on supporting children, families, and the community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Kitchen Social
Beachwood, Ohio
01.2024 - 04.2025
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Sanitized tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
Lead Server
Crafty Crab
Mayfield Heights, Ohio
10.2023 - 12.2024
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Calculated charges, issued table checks, and collected payments from customers.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Processed guest checks using POS system accurately.
- Presented menus and answered questions regarding items.
Manager
Kristys
Euclid, Ohio
01.2023 - 09.2023
- Supervised server team to ensure efficient food and beverage service.
- Trained new staff on service standards and menu knowledge.
- Coordinated dining room setup for special events and busy shifts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
General Manager
Mama's Boy BBQ LLC
Eastlake, Oh
06.2017 - 01.2022
- My duties included everything from opening to closing the restaurant.
- I was responsible for food and cash handling, with proper sanitation in between.
- I am level 2 Serve Safe certified.
- I answered the phones, input the food orders as well as executed them in a timely manner.
- I was also responsible for all of the meat, produce, drink and paper orders on a weekly basis.
- This is my family restaurant, known for its signature sauce for over 50 years.
Server/Cashier
Sidewalk Cafe
Euclid, Oh
01.2015 - 01.2017
- Responsible for money in the form of cash or credit card from patrons in exchange for food or beverages.
- Provide change, balance drawers, and process credit card transactions.
- Count product and money drawers at the beginning and ending of each shift.
- Respond to customers complaints and take necessary action to resolve issues.
- Assist in stocking shelves, rotating merchandise and marking prices.
- Train other staff members to work as cashiers.
Server
Stir Crazy
Legacy Village, Beachwood, Oh
05.2013 - 01.2015
- Assist guests in order selection by promoting specific menu items and specials.
- Respond to inquiries regarding meal preparation and service.
- Up-sell appetizers, specialty beverages and desserts to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts using POS software.
Banquet Server
Dayton Raquet Club
04.2011 - 04.2013
- Set banquet rooms and halls per instruction of the event manager.
- Make sure tables are set with linen, dishware and flatware.
- Fill water before guests arrive and refill throughout the event.
- Greet guests in a cordial manner as they arrive.
- Offer welcome drinks and ask for any other additional requests.
- Carry food trays to the banquet tables.
- Anticipate guests' needs continually and fulfill them appropriately.
- Clear dishes and flatware once the event has ended.
- Clean premises by stripping tables and taking down decorations.
Server
Buffalo Wild Wings
06.2008 - 01.2011
- Greet and seat guest tables as they arrive.
- Ensure all tables and chairs are positioned correctly.
- Take guests' orders and repeat.
- Collect payments and balance transactions.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling.
- Informally recognized as Lead Server with responsibility for overseeing opening/closing shifts, coaching and mentoring new servers regarding menu items, company policies and procedures.
Education
GED -
Cleveland Heights High School
Cleveland Heights, OH01.2006
Skills
- Customer service excellence
- Activity planning and organization
- Patience and the ability to work with young children
- Team leadership and collaboration
- Time management skills
- Effective communication
- Conflict resolution strategies
Certification
Basic Life Support (CPR and AED)
Life Beat, Inc.
10/4/2025
Life Beat, Inc.
10/4/2025
Affiliations
Youth Soccer Coach
SELECT (South Euclid/Lyndhurst Spring 2023
SELECT (South Euclid/Lyndhurst Spring 2023
Timeline
Server
Kitchen Social
01.2024 - 04.2025
Lead Server
Crafty Crab
10.2023 - 12.2024
Manager
Kristys
01.2023 - 09.2023
General Manager
Mama's Boy BBQ LLC
06.2017 - 01.2022
Server/Cashier
Sidewalk Cafe
01.2015 - 01.2017
Server
Stir Crazy
05.2013 - 01.2015
Banquet Server
Dayton Raquet Club
04.2011 - 04.2013
Server
Buffalo Wild Wings
06.2008 - 01.2011
GED -
Cleveland Heights High School