Jennifer Loetterle
Hastings,NE
Overview
37
37
years of professional experience
1
1
Certification
Work History
EMERGENCY DEPARTMENT SECRETARY
Mary Lanning Memorial Hospital
HASTINGS, NE
12.2016 - Current
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Answered and directed incoming calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Oversaw reception area, greeted and directed visitors, answered telephone calls and received packages.
- Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
- Handled confidential information in a professional manner at all times.
- Ensured compliance with company policies and procedures through regular audits.
- Entered data into computer system accurately and timely.
SOCIAL WORKER
GUARDIAN ANGEL LIFE SERVICES INC
KENESAW, NE
01.2005 - Current
- Conducted client assessments to determine social service needs.
- Developed individualized care plans for diverse client populations.
- Coordinated resources and services with community partners effectively.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Developed workable solutions for recurring problems for individuals and families.
CNA
HOME INSTEAD
HASTINGS, NE
05.2011 - 01.2017
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
Foster Care Provider
NE DEPT OF HEALTH AND HUMAN SERVICES
HASTINGS, NE
05.1996 - 09.2006
- Provided nurturing care for children in foster placements.
- Coordinated daily schedules and activities for multiple children.
- Maintained accurate records of children's progress and well-being.
- Communicated regularly with social workers and case managers.
- Facilitated family visits and supported reunification efforts.
- Advocated for children's needs within the community and school systems.
Switchboard Operator/Village Terrace Manager
GOOD SAMARITAN VILLAGE
Hastings, NE
09.1994 - 06.2006
- Operated multi-line phone system to manage incoming and outgoing calls.
- Directed calls efficiently to appropriate departments and personnel.
- Provided exceptional customer service to callers and visitors.
- Assisted with administrative tasks, including filing and data entry.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Processed incoming or outgoing mail, packages or deliveries.
- Managed budgets and resources for departmental projects efficiently.
Caregiver
EMERGENCY PROTECTIVE SHELTER
HASTINGS, NE
06.1991 - 05.1996
- Maintained a safe and clean environment for residents at the shelter.
- Assisted clients with daily living activities and personal care needs.
- Documented client progress and reported any changes in behavior or health.
- Provided emotional support and companionship to individuals in crisis situations.
- Followed safety protocols and guidelines to ensure client well-being at all times.
- Participated in training sessions to enhance caregiving skills and knowledge base.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
CNA/MEDICATION AIDE
THE KENSINGTON
HASTINGS, NE
05.1990 - 05.1995
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to healthcare team members.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
CNA/MED AIDE
GOOD SAMARITAN VILLAGE PERKINS
HASTINGS, NE
06.1988 - 09.1993
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident living areas and equipment.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Administered medications under supervision of a licensed nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
Education
Some College (No Degree) - NURSING
CENTRAL COMMUNITY COLLEGE
Hastings, NESome College (No Degree) - NURSING
CENTRAL COMMUNITY COLLEGE
GRAND ISLAND, NESkills
- Administrative support
- Data entry
- Call routing
- Customer service
- Bookkeeping
- Verbal communication
Accomplishments
- ANGELS IN ADOPTION FROM TOM OSBORNE
Certification
- CNA
- MEDICATION AIDE
- FOSTER CARE LICENSE
Timeline
EMERGENCY DEPARTMENT SECRETARY
Mary Lanning Memorial Hospital
12.2016 - Current
CNA
HOME INSTEAD
05.2011 - 01.2017
SOCIAL WORKER
GUARDIAN ANGEL LIFE SERVICES INC
01.2005 - Current
Foster Care Provider
NE DEPT OF HEALTH AND HUMAN SERVICES
05.1996 - 09.2006
Switchboard Operator/Village Terrace Manager
GOOD SAMARITAN VILLAGE
09.1994 - 06.2006
Caregiver
EMERGENCY PROTECTIVE SHELTER
06.1991 - 05.1996
CNA/MEDICATION AIDE
THE KENSINGTON
05.1990 - 05.1995
CNA/MED AIDE
GOOD SAMARITAN VILLAGE PERKINS
06.1988 - 09.1993
Some College (No Degree) - NURSING
CENTRAL COMMUNITY COLLEGE
Some College (No Degree) - NURSING
CENTRAL COMMUNITY COLLEGE