Jennifer Lopez
Groves
Summary
Sales Associate Manager with a proven track record at Cris Auto Sales, excelling in recruitment and customer engagement. Skilled in leading sales teams and enhancing performance through effective training. Known for resolving client issues swiftly, fostering satisfaction, and driving sales growth through innovative promotions and excellent communication.
Accomplished bilingual Sales Associate with 3 years of experience training, coaching and motivating sales professionals. Expert at continually enhancing skills of sales staff to support achievement of quotas and maximize profits. Seasoned professional at identifying weaknesses and addressing performance issues, resulting in increased earnings.
Overview
6
6
years of professional experience
Work History
Sales Associate Manager
Cris Auto Sales
06.2019 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Licensed Cosmetologist
Total Image
02.2017 - 05.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
Education
Associate of Science - Dental Hygiene
Lamar Institute of Technology
Beaumont, TX05-2028
Skills
- Recruitment
- Sales team leadership
- Sales training procedures
- Performance reviews
- Sales calls
- Excellent communication skills
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Manager
Cris Auto Sales
06.2019 - 11.2022
Licensed Cosmetologist
Total Image
02.2017 - 05.2019
Associate of Science - Dental Hygiene
Lamar Institute of Technology
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