Jennifer Lowery
Medical Customer Service Rep
Goshen,OH
Summary
Experienced customer service representative with a focus on healthcare, skilled in patient account setup, insurance verification, and durable medical equipment coordination. Capable of managing high call volumes, resolving customer inquiries, and ensuring accurate record-keeping. Strong problem-solving and communication skills thrive in fast-paced medical environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Rotech Oxygen & Medical Equipment
Milford, OH
01.2026 - 05.2026
- Coordinate setup for DME equipment
- Manage Incoming calls from patients, medical offices, Insurance companies
- Patient Intake
- Insurance Verification
- Customer communication
- Maintain patient records
- Process Documents such as CMN's, Invoices and delivery tickets
- Respond to inquires from care givers, patients, and referral sources
- Problem solving
- Navigate E-intake, Salesforce, Epic and other software
- Strong attention to detail
- Proficiency in data entry
Key Holder
Dollar General
Loveland, OH
08.2023 - 12.2025
- Processing sales transactions
- Managing the cash register
- Maintaining the store's cleanliness and visual standards.
- Checking in vendors, stocking and recovering products
Restaurant Manager
DONATOS PIZZA
Milford, OH
01.2018 - 12.2020
- Generated reports using handheld scanner/ inventory management to verify orders
- Processed Checks, debit, refunds, product coupons and gift certificates
- Received inbound product deliveries and insured accurate inventory
- Supervised shifts and employees
Customer Service Representative
CashMax Title & Loan
Milford, OH
01.2015 - 12.2017
- Assisting customers with the set-up and processing of cash loans
- Documenting customer conversations, requests, and trouble shooting
- Prioritizing and multitasking the scheduling of tasks to ensure daily and weekly goals are met
- Informed customers about billing procedures and payments
- Effective communication skills enabled me to relate to individuals of all levels
Medical Assistant
Kitzmiller Dermatology
Blue Ash, OH
01.2011 - 12.2014
- Entered patient information, progress notes, and procedure details into the electronic medical record.
- Prepared exam rooms, taking vital signs, and educating patients about procedures and post-treatment care
- Maintained accurate patient records and ensuring proper documentation
- Gathered skin samples for lab testing and documentation
Education
AA.S. - MEDICAL CODING AND REIMBURSEMENT
BRYANT & STRATTON
Buffalo, NY08.2024
DIPLOMA - MEDICAL ASSISTING
ROSS IMDT
Cincinnati, OH01.2011
Skills
- Epic
- Salesforce
- Microsoft Office
- Data Entry
- Document Management
- High-Volume Inbound Calls
- Problem Resolution
- Multitasking
- Customer Account Management
- Phone Communication
- Records Management
- Attention to Detail
- Patient Intake
- Insurance Verification
- Prior Authorization
- Durable Medical Equipment (DME) Coordination
- Medical Documentation
- HIPAA Compliance
- Electronic Medical Records (EMR/EHR)
- Medical Terminology
- Medicare / Medicaid Knowledge
- Medical Billing Support
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOpen to relocation: No
Minimum Desired Compensation
$19/hrTimeline
Customer Service Representative
Rotech Oxygen & Medical Equipment
01.2026 - 05.2026
Key Holder
Dollar General
08.2023 - 12.2025
Restaurant Manager
DONATOS PIZZA
01.2018 - 12.2020
Customer Service Representative
CashMax Title & Loan
01.2015 - 12.2017
Medical Assistant
Kitzmiller Dermatology
01.2011 - 12.2014
AA.S. - MEDICAL CODING AND REIMBURSEMENT
BRYANT & STRATTON
DIPLOMA - MEDICAL ASSISTING
ROSS IMDT