Jennifer L Soto
Portland,Oregon
Summary
Experienced professional with over 25 years in Sales, Customer Service, and Airline Operations. Excels in high-stress situations, remaining calm and level-headed while prioritizing customer needs for satisfaction. Extensive background enables effective handling of challenges in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Aviation Safety Coordinator
Port of Portland
PDX Airport
09.2023 - Current
- Inspected airport workers and airline practices for compliance with established safety standards.
- Recognized, documented, and vetted all future airport and airline employees for security clearance.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Thorough attention to detail was required. Viewed and approved all required I-9 documentation needed for security badging appointments, and clearance for fingerprinting and background checks.
- Led emergency response drills, ensuring staff readiness for various emergencies, including fires, airline disasters, and medical emergencies.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with TSA and FAA regulations.
Digital Services Advocate
Embold Credit Union
Oregon City, OR
01.2018 - 09.2023
- Worked all online applications for opening personal and business accounts
- Worked all online applications for personal loans, credit cards, auto loans
- Maintained all email ques, calls, and appointments for all clients
- Personal banking maintenance.
Customer Service Agent
American Airlines
01.2017 - 01.2019
- Assisted passengers with the check in process at the ticket counter and the gate
- Made, assisted with updates, and changes to reservations.
- Handled ticketing in irregular operations and oversold flights
- Maintained quick turns and cancellations
- Operated jetway
- Assisted with lost baggage
- Maintained safety procedures and on-time performance
- Elevate the customer experience by going for great
Flight Attendant
Delta Airlines
01.2000 - 01.2008
- Protected passengers with detailed safety instructions and continuous monitoring over in-flight compliance.
- Responded to medical issues and emergencies during flight.
- Kept boarding smooth by quickly verifying passengers' tickets and directing to correct seats.
- Met overhead bin standards by checking loading and correcting any baggage problems.
- Provided service to passengers, including food and beverage selections.
- Assisted passengers requiring special service and accommodations.
Flight Attendant
Skywest Airlines
01.1998 - 01.2000
- Monitored passenger needs, comfort levels, and safety at all times.
- Responded promptly to emergencies to render First Aid and help coordinate care for advanced concerns.
- Provided service to passengers, including food and beverage selections.
- Handled quick turns and short turn arounds on smaller regional fleet
Education
Travel Agent - undefined
International Air and Hospitality Academy
Vancouver01.1995
General Studies - undefined
Brookings Harbor High School
Brookings01.1994
Skills
- Customer relations
- Time management
- punctuality
- Multi-tasker
- Flexible
- Organized
Timeline
Aviation Safety Coordinator
Port of Portland
09.2023 - Current
Digital Services Advocate
Embold Credit Union
01.2018 - 09.2023
Customer Service Agent
American Airlines
01.2017 - 01.2019
Flight Attendant
Delta Airlines
01.2000 - 01.2008
Flight Attendant
Skywest Airlines
01.1998 - 01.2000
Travel Agent - undefined
International Air and Hospitality Academy
General Studies - undefined
Brookings Harbor High School