Jennifer Lucas
Saint Johns,FL
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Unit Secretary
HCA Healthcare
11.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
Lead Receptionist
American Veterinary Group
07.2021 - 08.2023
- Oversaw daily front desk operations, handling appointment scheduling, phone answering, and refill requests.
CSR - Customer Service Representative
Ocean County Veterinary Hospital
09.2012 - 09.2014
- I handled daily operations of the office along with my colleagues
- Scheduled appointments and managed emergency calls.
Medical Receptionist/Medical Assistant
Dr. Bernardo
10.2001 - 02.2009
- Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms
- Scheduled appointments
- Completed registration quickly and cordially for all new patients
- Authorized drug refills and provided detailed prescription information to pharmacies
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
Education
Diploma - Medical Assistant
Star Technical Institute
Lakewood, NJ01.2000
Skills
- Medical Receptionist
- Medical Records
- EMR Systems
- Medical Scheduling
- Customer service
- Clerical Experience
Certification
BLS Certification, 12/01/23, 12/31/25
Timeline
Unit Secretary
HCA Healthcare
11.2023 - Current
Lead Receptionist
American Veterinary Group
07.2021 - 08.2023
CSR - Customer Service Representative
Ocean County Veterinary Hospital
09.2012 - 09.2014
Medical Receptionist/Medical Assistant
Dr. Bernardo
10.2001 - 02.2009
Diploma - Medical Assistant
Star Technical Institute
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