Jennifer L. Wycoff
Concord,NC
Summary
Strategic Delivery Territory Manager with 19 years of progressive leadership experience at Walmart, spanning logistics, retail operations, vendor coordination, and facility oversight. Over the last 18 months, directed delivery of 22M+ orders totaling $1.5B while supporting 8,000+ associates and 100+ retail sites across North and South Carolina. Expert in coordinating cross-functional teams, executing nationwide rollouts, resolving facility issues, and managing vendor relationships. Proven record of optimizing processes, improving compliance, and reducing operational costs. Now seeking to transition into Commercial Property Management by leveraging extensive operational knowledge, team leadership, and maintenance coordination experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Territory Manager
Walmart Home Office
03.2022 - Current
- Oversaw on-time delivery of 22M+ orders totaling $1.5B across 100+ retail locations, ensuring seamless collaboration among logistics, inventory, transportation, and customer service teams.
- Supported day-to-day operations for 8,000+ store associates, aligning delivery and store staff with corporate logistics goals.
- Served as liaison between regional leadership and frontline operations, driving real-time communication and data-informed decision-making.
- Managed daily activities for 20+ drivers and support staff, coordinating with finance, HR, IT, and compliance departments.
- Led nationwide rollouts including InHome delivery, Express Delivery, and pilot programs, collaborating with headquarters and field teams.
- Played key role in testing and refining new initiatives prior to full-scale deployment.
- Worked cross-functionally with dispatch, analytics, and supply chain teams to optimize routes and reduce costs by 15% annually.
- Developed and maintained performance tracking and reporting systems.
- Led compliance, safety, and training programs with risk and safety teams.
Digital Coach
Walmart Store #5085
10.2020 - 03.2022
- Coached teams in digital fulfillment operations, improving order accuracy and on-time performance through 'Tour-to-Teach' leadership.
- Supported store initiatives by training staff on merchandising, digital tools, and aligning operations with corporate strategies.
- Resolved customer service issues, boosting satisfaction metrics through proactive solutions.
- Assisted in P&L management, budgeting, and shrink mitigation.
- Mentored hourly associates, fostering a culture of accountability and growth.
- Implemented community outreach programs and new technology rollouts.
- Upheld ethical business practices and ensured compliance with company policies.
Assistant Manager
Walmart
07.2012 - 10.2020
- Led, trained, and developed teams of up to 350 associates across various departments.
- Conducted daily reviews of merchandising, maintenance, and compliance standards.
- Managed budgeting, forecasting, and P&L to drive financial performance.
- Coordinated vendor services for repairs, remodels, and maintenance, ensuring minimal disruption.
- Reduced shrink through inventory audits and safety compliance.
- Led customer service initiatives and managed store change projects.
- Ensured alignment with company policies, safety standards, and ethics.
Hourly Supervisor Roles
Walmart Store #1027
06.2006 - 07.2012
- Held progressive supervisory positions, including department lead and front-end supervisor.
- Managed daily scheduling, associate task delegation, and customer issue resolution.
- Trained new associates and implemented company policies to improve team efficiency.
- Supported store-level operations in inventory control, merchandising, and shrink reduction.
- Developed foundational leadership skills that led to promotion into salaried management.
Education
Bachelor of Science - Business Management and Leadership
Bellevue University
Bellevue, NESkills
- Cross-functional team management
- Implementation of nationwide initiatives
- Operational facilities coordination
- Customer experience management
- Regulatory compliance expertise
- Budgeting & Performance Reporting
- Project management expertise
- Technology Proficiency
Certification
- Operations and Performance Management
- Marketing and Merchandising
- Business Intelligence and Financial Analysis
- Communications and Team Building
Additional Information
- Experience managing multi-state operations (15 states in the East).
- Led regional social media strategy (Facebook & Instagram) for the Concord/Charlotte market, driving a 37% increase in online engagement through targeted content, community interaction, and brand-aligned messaging.
- Advanced proficiency in Microsoft Excel and Outlook.
Timeline
Delivery Territory Manager
Walmart Home Office
03.2022 - Current
Digital Coach
Walmart Store #5085
10.2020 - 03.2022
Assistant Manager
Walmart
07.2012 - 10.2020
Hourly Supervisor Roles
Walmart Store #1027
06.2006 - 07.2012
Bachelor of Science - Business Management and Leadership
Bellevue University
Similar Profiles
Mickala LehnenMickala Lehnen
Resolution Specialist, Customer Care Listening Center at Walmart Home OfficeResolution Specialist, Customer Care Listening Center at Walmart Home Office
DeJa ThomasDeJa Thomas
Senior Resolution Specialist at Walmart Home OfficeSenior Resolution Specialist at Walmart Home Office
Kimberly HumphriesKimberly Humphries
Asset Management Representative at Walmart Home OfficeAsset Management Representative at Walmart Home Office
Cymaiya LigonCymaiya Ligon
Case Management Intern at New Arrivals InstituteCase Management Intern at New Arrivals Institute
Austin FowlerAustin Fowler
Counter Salesperson at City Electric SupplyCounter Salesperson at City Electric Supply