JENNIFER MACHADO
LOWELL,MA
Overview
22
22
years of professional experience
Work History
Clerk IV
Department Of Children & Families
04.2023 - 08.2023
- Welcomed visitors and callers courteously and professionally
- Monitored lobby activity
- Processed incoming/outgoing mail and faxes
- Scanned and distributed any important documents received to the appropriate party
- Provided backup to child care coordinator.
Bill Review Analyst
CORVEL CORPORATION
05.2011 - 04.2023
- Data entry of medical bills for multiple state and lines of business
- Review of medical bills to ensure accuracy and adherence to state fee schedule, and customer guidelines
- Determination of medical bills based on information received from the healthcare provider in conjunction with the claims adjuster
Claims Assistant
CCMSI
05.2006 - 05.2011
- Entered workers compensation claims into the system when received by clients
- Filed workers compensation claims to the Massachusetts Department of Industrial Accidents
- Reviewed and approved/denied medical bills for claims
- Ensured accurate payments were printed daily
- Provided clients with daily check registers as well as month end and quarterly statements.
Customer Service and Sales Manager
TD BANK NORTH
01.2005 - 08.2005
- Motivated and coach staff to provide excellent customer service and to reach both individual and companywide sales goals
- Ensured security procedures remained current and up to date, and that they were by staff members
- Assisted customers with opening new accounts and provided assistance for issues pertaining to existing accounts
- Processed and closed on new loans of various nature
- Created and managed staff schedules for both customer service associates and tellers.
Branch Operations Manager
BOSTON FEDERAL SAVINGS BANK
12.2001 - 01.2005
- Managed day to day operations of the office which included but was not limited to daily ATM and vault duties, managing schedules of employees
- Conducted regular sales meetings to help motivate and train staff members on various products/services
- Performed monthly audits on staff drawers and bank vault
- Provided customers with assistance on new and existing accounts
- Performed yearly performance reviews.
Education
Associates Degree - Business Management
Middlesex Community College
Bedford, MA1994
Skills
- Strong interpersonal and business communication skills
- Exceptional work ethic, with desire to learn
- Strong emotional resilience and enthusiastic attitude
Timeline
Clerk IV
Department Of Children & Families
04.2023 - 08.2023
Bill Review Analyst
CORVEL CORPORATION
05.2011 - 04.2023
Claims Assistant
CCMSI
05.2006 - 05.2011
Customer Service and Sales Manager
TD BANK NORTH
01.2005 - 08.2005
Branch Operations Manager
BOSTON FEDERAL SAVINGS BANK
12.2001 - 01.2005
Associates Degree - Business Management
Middlesex Community College