Jennifer Machado
Topsfield,MA
Summary
Proven Sales Associate with a track record of success at Abercrombie & Fitch, where I excelled in customer engagement and sales training, boosting monthly sales targets consistently. Skilled in teamwork and collaboration, I enhanced customer loyalty through personalized service. I am a reliable worker who consistently shows up on time and completes tasks efficiently. I take pride in my work, and always strive to meet or exceed expectations. When it comes to participating in floorset, I am thorough and detail-oriented, ensuring that each display is set up correctly according to the guidelines. I work well with my team, communicating effectively to ensure that everything runs smoothly, and that deadlines are met.
Overview
1
1
year of professional experience
Work History
Sales Associate
Abercrombie & Fitch
Lynnfield, MA
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Strengthened client bonds leading to increased return customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Associate In Business Administration - Business Administration And Management
North Shore Community College
Danvers, MAHigh School Diploma -
Masconomet Regional High School
Boxford, MA05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
- Retail store operations
- Cleaning techniques
- Sales training
- Inventory tracking
- Merchandise display
- Shipment processing
- Sales trends
- Fitting room maintenance
- Customer engagement
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Sales Associate
Abercrombie & Fitch
03.2024 - Current
Associate In Business Administration - Business Administration And Management
North Shore Community College
High School Diploma -
Masconomet Regional High School