Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Maestas

Thornton,CO

Summary

Dedicated Patient Service Representative skilled in HIPAA compliance and conflict resolution, fostering trust and operational efficiency within healthcare settings.

Overview

17
17
years of professional experience

Work History

Patient Service Representative

CommonSpirit Health
Westminster, CO
09.2012 - 02.2026
  • Facilitated patient check-in and registration processes to enhance operational efficiency.
  • Managed appointment scheduling and rescheduling to optimize provider availability.
  • Provided exceptional customer service by addressing patient inquiries and concerns promptly.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Built and maintained positive working relationships with patients and staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.

Medical Assistant Float

Consultants in OB/GYN
Denver, CO
01.2009 - 01.2012
  • Assisted with patient intake, ensuring accurate data collection and maintaining confidentiality.
  • Supported physicians during examinations, enhancing patient comfort and procedural efficiency.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Education

Associate of Science - Health

Cambridge College/Anthem
Aurora, CO
05-2005

Skills

  • Insurance verification
  • Payment collection
  • Conflict resolution
  • Cross-cultural sensitivity
  • Electronic health records
  • Multitasking and organization
  • Relationship building
  • Attention to detail
  • Registration and scheduling
  • Customer service

Timeline

Patient Service Representative

CommonSpirit Health
09.2012 - 02.2026

Medical Assistant Float

Consultants in OB/GYN
01.2009 - 01.2012

Associate of Science - Health

Cambridge College/Anthem

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