Jennifer Marasa
New Hyde Park,NY
Summary
Dynamic and dedicated professional with extensive experience at New Hyde Park Wine and Liquor, excelling in customer service and cash handling. Proven ability to resolve complaints and foster loyalty, while mentoring new staff. Recognized for reliability and strong work ethic, consistently enhancing customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Cashier
New Hyde Park Wine and Liquor
06.2011 - Current
- Addressed customer inquiries swiftly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
New Hyde Park Memorial High School
New Hyde Park, NY06.2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
New Hyde Park Wine and Liquor
06.2011 - Current
New Hyde Park Memorial High School
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