Jennifer Marquez

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Greeting guests with a welcoming smile and environment and creating a special connection with each family. Shared knowledge of menu items and flavors and suggestions, enabling customers to make personal decisions based on taste and interest. Applied comprehensive knowledge of wines, ciders, and beers to increase daily beverage sales. Bussed and reset tables to keep dining room and working areas clean. Folded napkins and prepared silverware to provide adequate supply for host stations.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Working at this company included in assisting in packing ready orders and distributing to guests. Providing exceptional customer service to guests by greeting and meeting quality expectations. Taking orders, collecting payments and assisting attentively with any issues and knowing how to resolve them. Restocking food preparation area, front counter, and drive-thru as needed during busy hours and after close.

Coaching while still building teamwork and athletic skills, motivating youth athletes to become stronger and effective through training habits and practices was the core of this position. Coaching held a lead role to inspire players and took upon a great responsibility, preparing each individual for special competitions and tournaments, the training strategies used bolstered the teams performances.