Jennifer Marshall
Minneapolis,MN
Summary
Proven Dispatcher and Special Needs School Bus Driver at Septran (National Express), adept in dispatch software and stress tolerance. Excelled in managing high-stress situations, enhancing customer relations, and streamlining transportation processes. Achieved significant improvements in efficiency and satisfaction, showcasing a strong work ethic and exceptional schedule management skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Dispatcher/Special Needs School Bus Driver
Septran ( National Express)
08.2013 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Promoted positive relationships with students, fostering an inclusive atmosphere that respected each child''s unique needs.
- Minimized disruptions to schedules by quickly adapting to route changes and traffic conditions for timely arrivals at destinations.
- Assisted in training new drivers on best practices for safely transporting special needs students in various settings.
- Reduced behavioral incidents through consistent enforcement of established rules and clear communication of expectations to students.
- Contributed to the overall success of the school''s special needs program by reliably transporting students to extracurricular activities, field trips, and appointments.
- Streamlined transportation processes by accurately documenting mileage logs, fuel purchases, and maintenance records.
- Demonstrated professionalism and a strong work ethic by consistently arriving early, preparing the bus, and being available for additional duties as needed.
- Supported special needs students by effectively communicating with parents, teachers, and administrators regarding individual requirements.
- Ensured student satisfaction by maintaining a clean, comfortable, and well-organized bus environment.
- Contributed to a positive school culture by actively participating in staff meetings, professional development opportunities, and events promoting inclusivity among special needs students.
- Assisted in training new drivers and maintaining driver certifications.
- Executed proper and timely loading and unloading of passengers.
- Recorded bus route and made notes for substitute drivers.
Education
Associate of Applied Science - Business
MN School of Business
Minneapolis, MN05.2004
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Customer Relationship Management
- Route Navigation
Timeline
Dispatcher/Special Needs School Bus Driver
Septran ( National Express)
08.2013 - 04.2024
Associate of Applied Science - Business
MN School of Business
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