Jennifer Martin
Sheboygan,WI
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic with over 10 years client interface experience.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Roach Family Dentistry
Nashville, TN
08.2017 - 10.2020
- Coordinated patient appointments and maintained appointment schedule.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Mental Health Office Receptionist
Naval Hospital Camp Lejeune
Jacksonville, NC
08.2015 - 05.2017
- Conducted patient intake interviews to collect medical information and insurance details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Checked patients in and out for appointments and collected co-payments.
Hospital Mental Health Security Officer
Palomar Health
Escondido, CA
02.2012 - 12.2014
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at hospital facilities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Education
Associate of Arts - Social Work
Coastal Carolina Community College
Jacksonville, NC2015
Some College (No Degree) - Criminal Justice
Palomar Community College
San Marcos, CASkills
- Strong organizational skills
- Courteous demeanor
- Energetic work attitude
- Telecommunication skills
- Customer service expert
- Proficient in Microsoft Office
- Creative problem solver
- Works very well under pressure
Personal Summary
I have been a stay at home Mom for the last 3 years.
For the last 15 years of my life my husband was an active duty Marine. He is retired now. This explains why I did not stay long periods at my past jobs. We we moved to different Bases all over the U.S. We are know permanently in Sheboygan, WI.
Recommendation Letters
Recommendation letters available upon request.
References
References available upon request.
Timeline
Patient Coordinator
Roach Family Dentistry
08.2017 - 10.2020
Mental Health Office Receptionist
Naval Hospital Camp Lejeune
08.2015 - 05.2017
Hospital Mental Health Security Officer
Palomar Health
02.2012 - 12.2014
Associate of Arts - Social Work
Coastal Carolina Community College
Some College (No Degree) - Criminal Justice
Palomar Community College