Jennifer Martin
North Miami
Summary
Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager
Victory Restaurant And Lounge
Miami
12.2023 - Current
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff to uphold service standards and efficiency.
- Developed and implemented operational procedures to enhance customer experience.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with kitchen staff to streamline food preparation processes.
Waitress
Victory Restaurant & Lounge
Miami
09.2020 - 10.2023
- Provided exceptional service to high volume of daily customers.
- Informed customers about specials, upselling additional food,drinks & bottle service.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Bartender
Norman’s American Bar & Grill
Miami Beach
12.2013 - 03.2020
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Bartender
Joe’s Stone Crab - Take Away
Miami
10.2017 - 06.2018
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Made product recommendations to customers based on preference, food pairings and special promotions.
Bartender/Waitress
Grand Beach Hotel Surfside
Miami
01.2017 - 10.2017
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
Education
Miami Beach Senior High
Miami , FLMiami Dade College- Wolfson
Miami, FLSkills
- Trilingual in English, Spanish & Portuguese
- Fast & efficient under pressure
- Outstanding customer service
- Outgoing Personality
- Anticipating guest needs
- Proficient in mixology
- Team player
- Customer service
- Staff training
- Conflict resolution
Timeline
Manager
Victory Restaurant And Lounge
12.2023 - Current
Waitress
Victory Restaurant & Lounge
09.2020 - 10.2023
Bartender
Joe’s Stone Crab - Take Away
10.2017 - 06.2018
Bartender/Waitress
Grand Beach Hotel Surfside
01.2017 - 10.2017
Bartender
Norman’s American Bar & Grill
12.2013 - 03.2020
Miami Beach Senior High
Miami Dade College- Wolfson