Jennifer Martini
Yukon,PA
Summary
Detail-oriented professional with over six years in office management and advertising sales. Expertise in effective communication and organizational skills, contributing to improved client satisfaction and operational efficiency. Eager to leverage strengths to enhance team performance.
Overview
23
23
years of professional experience
Work History
Customer Services/Office Manger
Advanced Basement Solutions
West Newton, Pennsylvania
08.2019 - Current
- Managed office supplies inventory and organized procurement processes.
- Coordinated schedules and appointments for team members and clients.
- Assisted in creating and maintaining office filing systems for easy access.
- Ensured adherence to office safety protocols and procedures daily.
- Helped maintain cleanliness and organization of the office environment.
- Provided administrative support to senior management as needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Advertising Sales Representative
Daily Courier
Connellsville, Pennsylvania
01.2016 - 04.2019
- Developed advertising strategies to meet client needs and market trends.
- Collaborated with creative teams to design compelling ad campaigns.
- Presented advertising proposals to potential clients effectively and persuasively.
- Managed client accounts, ensuring accurate order processing and service delivery.
- Built and maintained strong relationships with clients through regular communication.
- Upsold advertising packages and options to customers by making outbound sales calls.
- Responded promptly to customer inquiries via phone or email.
- Set up meetings with potential clients to discuss advertising solutions.
- Prepared presentations and proposals for prospective customers.
- Advised customers on best practices for optimizing campaign performance.
- Applied lead generating methods in high number of cold calls per day.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Advertising Sales Representative
Trib Total Media
Monessen, Pennsylvania
11.2002 - 12.2015
- Developed advertising strategies to meet client needs and market trends.
- Applied lead generating methods in high number of cold calls per day.
- Provided support during the implementation of client projects.
- Managed and retained existing client accounts.
- Helped customers design and layout spec ads.
- Scheduled and attended weekly appointments with clients.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
Education
Bachelor of Arts - Communication Media
Indiana University of PA
Indiana, PASkills
- Office management
- Invoice tracking
- Filing system maintenance
- Data analysis
- Customer relationship management
- Administrative support
- Scheduling coordination
- Problem solving
Languages
Spanish
Limited
French
Limited
Timeline
Customer Services/Office Manger
Advanced Basement Solutions
08.2019 - Current
Advertising Sales Representative
Daily Courier
01.2016 - 04.2019
Advertising Sales Representative
Trib Total Media
11.2002 - 12.2015
Bachelor of Arts - Communication Media
Indiana University of PA