Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Loss Prevention
P&L Management/accountability
Workflow Planning
Service Quality Improvement
Time and Resource Optimization
Problem Resolution
Labor Cost Controls
Staff Motivation
Leadership and team building
Employee Scheduling
Troubleshooting expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
General Manager
Dollar General Market
Jasper, GA
05.2023 - 11.2023
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
Wendy's Restaurant
Alpharetta, GA
07.2021 - 04.2022
Monitored daily operations of the restaurant, including inventory control and ordering supplies.
Managed team of 10-15 employees in fast-paced environment.
Ensured compliance with all local health regulations related to food safety.
Scheduled shifts for staff members based on weekly forecasts.
Developed and implemented customer service standards for staff to follow.
Trained new employees on food preparation, cash handling, and customer service techniques.
Regularly inspected restaurant premises to ensure cleanliness standards were met.
Organized promotional events at the store to draw in more customers.
Optimized profits by controlling food, beverage and labor costs.
Assistant Manager
Steak N Shake
Cumming, GA
03.2019 - 06.2020
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Maintained cleanliness and sanitation standards for all equipment and workspace.
Adhered to food handling and preparation guidelines as outlined by health department regulations.
Communicated with kitchen staff regarding any special orders or requests from guests.
Substitute Teacher, K-12
Forsyth County Board Of Education
Cumming, GA
08.2017 - 06.2020
Assisted with classroom instruction, following lesson plans and providing additional support to students.
Monitored classrooms, ensuring that all students were safe and adhering to school rules.
Adapted lesson plans to meet the individual needs of each student.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Established and enforced rules for behavior and procedures to maintain order among students.
Left notes for head teacher about notable students, events and problems.
Beaches
Wherever the beaches are I want to be there. Deep sea fishing or just fishing, I am there.
If I can't find a beach, I will go creeking. So relaxing....
Education
Bachelor of Science - Healthcare Administration
American Public University System
Charles Town, WV
05-2025
Bachelor of Arts - Elementary And Special Education