Jennifer Medina
Ignacio,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Home Slice Pizza
2019.01 - 2023.02
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Bar Manager
Derailed Pourhouse
2016.03 - 2018.12
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
BBA - Economics
University of North Texas At Dallas
Denton, TX08.2013
Skills
- Supply Chain Management
- Promotions Planning
- Efficient multi-tasker
- Employee Scheduling
- Inventory Management
- Time Management
- Community Outreach
- Delegating Work
- Price Structuring
- Employee Relations
- Staff Training and Development
- Labor Cost Controls
Timeline
General Manager
Home Slice Pizza
2019.01 - 2023.02
Bar Manager
Derailed Pourhouse
2016.03 - 2018.12
BBA - Economics
University of North Texas At Dallas
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