JENNIFER MEDINA
Alexandria,VA
Summary
Results-driven property management professional with over 12 years of experience managing multifamily communities of up to 1,221 units. Demonstrated expertise in property operations, occupancy management, resident retention, lease administration, collections, budgeting, and regulatory compliance. Skilled in leading high-performing teams while achieving financial goals and delivering exceptional resident service.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Riverside, Elme Communities
Alexandria, USA
05.2016 - Current
- Manage day-to-day operations and financial performance for a 1,221-unit multifamily community, consistently maintaining approximately 95% occupancy.
- Achieved closing renewal retention rate exceeding 55% through proactive resident outreach, relationship management, and targeted retention strategies.
- Support annual budget development, marketing strategies, and business plans to strengthen property performance and position the community as a submarket leader.
- Oversee lease renewals, resident retention initiatives, lease negotiations, and resident move-out processes.
- Conducted audits of lease documents, contracts, and related records to ensure compliance with company policies and regulations.
- Prepare and review monthly financial, accounting, and operational reports.
- Coached and mentored leasing and resident relations staff, monitoring performance against occupancy, leasing, and customer service goals.
- Partner with onsite teams to identify operational opportunities and improve resident satisfaction and overall community performance.
Community Manager III
Riverside, AIMCO
Alexandria, USA
12.2015 - 05.2016
- Directed leasing and compliance operations for 1,221-unit multifamily community, supervising team of 15 employees to ensure efficient processes and adherence to regulations.
- Executed targeted marketing strategies that increased occupancy rates and minimized dependence on concessions.
- Led resident renewal initiatives, ensuring timely outreach and proactive retention efforts.
- Addressed resident concerns and service issues promptly, supporting strong resident satisfaction and community relationships.
- Analyzed leasing activity, occupancy trends, and compliance requirements to enhance overall property performance.
Resident Relations Manager
Riverside, AIMCO
Alexandria, USA
06.2014 - 12.2015
- Led Resident Relations Department, supervising team of four to enhance service for 1,221-unit community.
- Reduced resident delinquencies to below 1.5% through improved collection processes and proactive resident communication.
- Coordinated move-in/move-out inspections and make-ready activities with service and maintenance teams to ensure seamless transitions for residents.
- Prepared retention, resident satisfaction, and marketing reports and recommended strategies to improve resident engagement and retention.
- Addressed resident concerns and escalated issues to uphold positive customer relationships and enhance resident satisfaction.
Accounting Specialist
Cavalier Services, Inc.
Fairfax, USA
02.2003 - 06.2014
- Transitioned from Executive Assistant to Accounting Specialist due to demonstrated performance and expanded responsibilities.
- Oversaw accounts payable and receivable, payroll, and vendor relationships utilizing WINTEAM financial and operations software.
- Assisted with monthly and year-end financial close processes.
- Administered company credit cards, garnishments, employee reimbursements, and related financial documentation.
- Prepared and filed tax reports, business licenses, and compliance documentation.
- Maintained accurate financial records and supported daily administrative and accounting operations.
Education
Information Technology -
Informatics Computer Institute
Manila, Philippines01-2000
Physical Therapy -
De La Salle University
Manila, Philippines06-1999
High School Diploma -
Tallwood High School
Virginia Beach, VA05-1994
Skills
- Property management
- Lease management
- Revenue management
- Leasing strategy
- Budget reporting
- Rent collections
- Accounts payable and receivable
- Lease compliance
- Operations administration
- Staff development
- Conflict resolution
- Move coordination
- Resident satisfaction
- Contract management
Property Management Software
- Yardi Voyager / CRM
- RealPage AIRM
- OneSite
- MIQ
- WINTEAM
Timeline
Assistant General Manager
Riverside, Elme Communities
05.2016 - Current
Community Manager III
Riverside, AIMCO
12.2015 - 05.2016
Resident Relations Manager
Riverside, AIMCO
06.2014 - 12.2015
Accounting Specialist
Cavalier Services, Inc.
02.2003 - 06.2014
Information Technology -
Informatics Computer Institute
Physical Therapy -
De La Salle University
High School Diploma -
Tallwood High School