Jennifer Meiries
Ephrata,WA
Summary
Dynamic Front End Team Lead at Walmart with a proven track record in enhancing customer satisfaction through effective conflict management and superior training. Skilled in cash counting and team building, I successfully resolved issues and improved efficiency, fostering a collaborative environment that drove productivity and employee performance.
Overview
7
7
years of professional experience
Work History
Front End Team Lead
Walmart
03.2019 - 10.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
No Degree - Early Childhood Care And Education
Big Bend Community College
Moses Lake, WAPsychology; Child And Adolescent Development
Southern New Hampshire University
Hooksett, NHSkills
- Team building
- Cash counting
- Customer service
- Opening and closing procedures
- Listening skills
- Fraud prevention
- Price verification
- Training and mentoring
- Conflict management
Timeline
Front End Team Lead
Walmart
03.2019 - 10.2025
No Degree - Early Childhood Care And Education
Big Bend Community College
Psychology; Child And Adolescent Development
Southern New Hampshire University