Jennifer Melendez
Miami,FL
Summary
Customer-focused with solid understanding of customer service standards. Known for problem-solving abilities and creating positive experiences that increase customer loyalty. Improved customer flow and increased satisfaction. Personable and compassionate individual with exceptional communication skills and genuine passion for patient care and support. Well-versed in medical terminology and patient scheduling, with adeptness in managing patient records and coordinating appointments. Committed to enhancing patient experiences and ensuring smooth operational flow within healthcare settings. Developed excellent communication and organizational skills in fast-paced healthcare environment, excelling in patient interaction and administrative tasks. Proven ability to manage patient records, coordinate appointments, and facilitate smooth office operations. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse professional settings.
Overview
1
1
year of professional experience
Work History
Patient Coordinator
Premium Health Care
Miami, FL
09.2025 - Current
- Scheduled patient appointments and managed calendar for healthcare providers.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records and updated electronic health systems promptly.
- Responded to patient inquiries via phone and email with professionalism and empathy.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Answered incoming calls, scheduled appointments and filed medical records.
Production Worker
Passion Growers
Miami, FL
04.2025 - 05.2025
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted quality inspections on products to maintain compliance with standards.
- Assisted in packaging and labeling products for distribution.
- Maintained cleanliness and organization of work area to promote safety.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Certified Phlebotomy Technician
New professional institute
Miami , FL
01.2025 - 03.2025
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Reported any issues or concerns related to specimen collection or processing immediately to supervisor and manager.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Participated in continuing education programs related to phlebotomy practices.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Maintained a clean, organized, and safe working environment to meet OSHA standards.
- Scheduled appointments and managed patient flow to minimize wait times.
Sales Associate
Spencer's Gifts
Miami , FL
11.2024 - 02.2025
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
Education
Associate of Science - Nursing
Larkin School of Nursing
Miami, FLCertificate - Phlebotomy
New Professional Institute
Miami, FL03.2025
High School Diploma -
Doral Park High School
Miami, FL06.2024
Skills
- Patient care
- Problem solving
- Medical records review
- Patient identification accuracy
- Record keeping proficiency
- Recording data
- Customer service
- Time management
- Team collaboration
- Insurance verification
- Appointment scheduling
- Medical terminology
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Veronica Bravo: (786) 975-9370
Current manager
Yanit lurakis: (305) 417-3799
Former passion growers manager
Andrea Salazar: (786) 626-8936
Former Spencer’s manager
Timeline
Patient Coordinator
Premium Health Care
09.2025 - Current
Production Worker
Passion Growers
04.2025 - 05.2025
Certified Phlebotomy Technician
New professional institute
01.2025 - 03.2025
Sales Associate
Spencer's Gifts
11.2024 - 02.2025
Certificate - Phlebotomy
New Professional Institute
High School Diploma -
Doral Park High School
Associate of Science - Nursing
Larkin School of Nursing