Tracy Bausher
Reading,PA
Summary
Dynamic Patient Coordinator with extensive experience at Center for Urologic Care of Berks County, excelling in patient care coordination and insurance verification. Known for delivering compassionate service and fostering effective communication, ensuring patient satisfaction and safety. Proficient in electronic records management, enhancing operational efficiency while maintaining HIPAA compliance.
Overview
17
17
years of professional experience
Work History
Patient Coordinator
Center for Urologic Care of Berks County
Wyomissing, PA
05.2022 - 08.2025
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Member Service Representative
ResultsCX
Blue Ball, PA
07.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Patient Care Associate
Country Meadows Retirement Communities
Wyomissing, PA
10.2020 - 07.2021
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Certified Nursing Assistant
Green Hills Manor
Reading, PA
01.2014 - 01.2016
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Spruce Manor Nursing & Rehabilitation
Reading, PA
08.2008 - 10.2011
- Gathered medical information, weight and height measurements and vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
Education
Certified Nursing Assistant
Reading Area Community College
Reading, PA06.2008
Reading High School
Reading, PA01.2003
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Acute, Long-term, rehabilitative care
- Healthcare industry
- Organizational skills
- Patient care
- Patient documentation
- Patient records management
- Verbal and written communication
- Medical terminology
- HIPAA compliance
- Switchboard operation
- Patient outreach and Follow-up
- Scheduling
- Proficient in software
- Patient care coordination
- Articulate communication
- Medical data collection
- New hire training
Personal Information
Timeline
Patient Coordinator
Center for Urologic Care of Berks County
05.2022 - 08.2025
Member Service Representative
ResultsCX
07.2021 - 05.2022
Patient Care Associate
Country Meadows Retirement Communities
10.2020 - 07.2021
Certified Nursing Assistant
Green Hills Manor
01.2014 - 01.2016
Certified Nursing Assistant
Spruce Manor Nursing & Rehabilitation
08.2008 - 10.2011
Certified Nursing Assistant
Reading Area Community College
Reading High School