Summary
Work History
Skills
Timeline
Education
Work Availability
Generic
Jennifer Mianowski

Jennifer Mianowski

Customer Service Specialist
Seminole,FL

Summary

Reliable, friendly, and detail-oriented professional with 15+ years of strong customer service skills and a proven ability to work independently or as part of a team. Experienced in maintaining clean, welcoming environments and assisting guests with professionalism and discretion. Comfortable working day or overnight shifts in fast-paced hotel settings.

Work History

Night Auditor / Housekeeping Aide

Postcard Inn On The Beach
St.Pete Beach , FL
09.2021 - 09.2024
  • Managed nightly financial audits to ensure accuracy of transactions and balances.
  • Assisted guests with check-in and check-out procedures, enhancing customer satisfaction.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Oversaw coordination with housekeeping staff to address overnight room maintenance issues and accommodate guest requests effectively.
  • Implemented quality control measures to enhance cleanliness and guest satisfaction.
  • Executed regular inspections of facilities to enhance cleanliness standards.
  • Fostered effective communication and teamwork among diverse departments to enhance operational efficiency.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.

Scheduling Clerk

Southeast QSR Dba Taco Bell Franchise
Clearwater, FL
10.2024 - 05.2025
  • Assisted in managing daily scheduling tasks to ensure efficient workflow.
  • Coordinated communication efforts between departments to ensure timely updates on schedule changes.
  • Learned to utilize scheduling software for appointment management and tracking.
  • Organized and maintained records of scheduled appointments and events.
  • Developed understanding of scheduling protocols to enhance organizational efficiency.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Addressed staff scheduling concerns to promote a harmonious work environment through effective conflict resolution techniques.

Customer Service Cashier

Italian Villa Restaurant
Seminole, FL
09.2017 - 07.2021
  • Operated cash register, accurately processing customer transactions and handling payments.
  • Advised customers on menu selections, ensuring awareness of specials and accommodating dietary preferences.
  • Ensured a tidy and organized dining environment to promote a welcoming atmosphere for guests.
  • Collaborated with kitchen staff to expedite orders and resolve any service issues promptly.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.

Skills

Customer Service & Guest Relations

  • Problem-solving
  • Attention to detail
  • Effective multitasking
  • Critical thinking
  • Customer service and support
  • Verbal and written communication
  • Customer relations
  • Scheduling
  • Quality assurance
  • Teamwork
  • Reliability

Front Desk Support & Check-In/Check-Out

Housekeeping & Room Cleaning

Attention to Detail

Cash Handling (if applicable)

Problem Solving

Time Management

Overnight Shift Reliability

Safety & Security Awareness

Teamwork & Communication

Timeline

Scheduling Clerk

Southeast QSR Dba Taco Bell Franchise
10.2024 - 05.2025

Night Auditor / Housekeeping Aide

Postcard Inn On The Beach
09.2021 - 09.2024

Customer Service Cashier

Italian Villa Restaurant
09.2017 - 07.2021

High School Diploma -

Dixie Hollins High School

Education

High School Diploma -

Dixie Hollins High School
Kenneth City, FL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Jennifer MianowskiCustomer Service Specialist