Summary

Work History

Skills

Timeline

Education

Work Availability

Jennifer Mianowski

Customer Service Specialist

Seminole,FL

Summary

Reliable, friendly, and detail-oriented professional with 15+ years of strong customer service skills and a proven ability to work independently or as part of a team. Experienced in maintaining clean, welcoming environments and assisting guests with professionalism and discretion. Comfortable working day or overnight shifts in fast-paced hotel settings.

Work History

Night Auditor / Housekeeping Aide

Postcard Inn On The Beach

St.Pete Beach , FL

09.2021 - 09.2024

Managed nightly financial audits to ensure accuracy of transactions and balances.
Assisted guests with check-in and check-out procedures, enhancing customer satisfaction.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Oversaw coordination with housekeeping staff to address overnight room maintenance issues and accommodate guest requests effectively.
Implemented quality control measures to enhance cleanliness and guest satisfaction.
Executed regular inspections of facilities to enhance cleanliness standards.
Fostered effective communication and teamwork among diverse departments to enhance operational efficiency.
Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.

Scheduling Clerk

Southeast QSR Dba Taco Bell Franchise

Clearwater, FL

10.2024 - 05.2025

Assisted in managing daily scheduling tasks to ensure efficient workflow.
Coordinated communication efforts between departments to ensure timely updates on schedule changes.
Learned to utilize scheduling software for appointment management and tracking.
Organized and maintained records of scheduled appointments and events.
Developed understanding of scheduling protocols to enhance organizational efficiency.
Forecasted production schedules and adjusted plans to accommodate changes in demand.
Addressed staff scheduling concerns to promote a harmonious work environment through effective conflict resolution techniques.

Customer Service Cashier

Italian Villa Restaurant

Seminole, FL

09.2017 - 07.2021

Operated cash register, accurately processing customer transactions and handling payments.
Advised customers on menu selections, ensuring awareness of specials and accommodating dietary preferences.
Ensured a tidy and organized dining environment to promote a welcoming atmosphere for guests.
Collaborated with kitchen staff to expedite orders and resolve any service issues promptly.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Met customer service goals and exceeded customer expectations.

Skills

Customer Service & Guest Relations

Problem-solving
Attention to detail
Effective multitasking
Critical thinking
Customer service and support

Verbal and written communication
Customer relations
Scheduling
Quality assurance
Teamwork
Reliability

Front Desk Support & Check-In/Check-Out

Housekeeping & Room Cleaning

Attention to Detail

Cash Handling (if applicable)

Problem Solving

Time Management

Overnight Shift Reliability

Safety & Security Awareness

Teamwork & Communication

Timeline

Scheduling Clerk

Southeast QSR Dba Taco Bell Franchise

10.2024 - 05.2025

Night Auditor / Housekeeping Aide

Postcard Inn On The Beach

09.2021 - 09.2024

Customer Service Cashier

Italian Villa Restaurant

09.2017 - 07.2021

High School Diploma -

Dixie Hollins High School

Education

High School Diploma -

Dixie Hollins High School

Kenneth City, FL

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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