Jennifer Miller
Perrysburg,OH
Summary
Dynamic bartender with a proven track record at Applebee's Neighborhood Grill & Bar, excelling in customer service and payment processing. Recognized for enhancing guest experiences through effective communication and attention to detail. Skilled in managing high-pressure situations while training new staff and maintaining inventory accuracy. Committed to delivering exceptional service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
Northwood, Ohio
08.2005 - Current
- Managed cash handling and processed customer payments accurately.
- Engaged customers through friendly conversation to enhance experience.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Provided excellent customer service in a fast-paced environment.
Education
High School Diploma -
Cardinal Stritch High School
Oregon, OH05-2005
Some College (No Degree) - Nursing
Owens Community School of Nursing
Perrysburg, OHSkills
- Customer relationship management
- Attention to detail
- Time management
- Outgoing personality
- Clear and effective communication
- Able to stand 10 hours
- Handling difficult customers
- Memory retention
- Dining room management
- Excellent judgment
- Payment processing
- Professional appearance
- Customer service expertise
References
References available upon request.
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
08.2005 - Current
High School Diploma -
Cardinal Stritch High School
Some College (No Degree) - Nursing
Owens Community School of Nursing