Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Miller

Houston,Tx

Summary

Detail-oriented and confidentiality-focused professional with over 10 years of experience supporting high-volume operations in customer service, logistics, and insurance claims environments. Expertise in managing sensitive information while adhering to privacy regulations and consistently meeting stringent productivity standards. Proficient in records handling, data accuracy, and administrative support within compliance-driven settings, complemented by strong organizational and time-management skills. Recognized for reliability in teamwork, adaptability to changing demands, and a proven track record in problem-solving, route planning, and delivering exceptional customer service.

Experienced logistics professional with strong organizational and time-management skills. Proven ability to efficiently manage delivery schedules and ensure timely shipments. Known for reliable teamwork and adaptability to changing demands. Skilled in problem-solving, route planning, and customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Mail Carrier

United States Post Office
Galveston, TX
07.2016 - 12.2024
  • Delivered mail efficiently across designated routes, ensuring timely service to residents and businesses.
  • Maintained accurate records of deliveries and collections, enhancing accountability and transparency.

Line Coordinator

Alcon
Houston, TX
04.2013 - 07.2015
  • Coordinated production schedules to optimize workflow and resource allocation.
  • Implemented process improvements that enhanced operational efficiency across departments.

Customer Service Representative

CEVA Logistics
Houston, TX
02.2011 - 01.2012
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and best practices.

Education

Graduate Certificate - Basic Peace Officer Course (700 Hours)

University of Houston Downtown
Houston, TX
08-2015

Skills

  • Patient Health Information (PHI) Handling
  • HIPAA Compliance
  • Medical Records Management
  • Electronic Records & Data Entry
  • Inbound & Outbound Calls
  • Records Retrieval
  • Administrative Support
  • Productivity & Accuracy Metrics
  • Confidential Information Security
  • Transportation management
  • Fleet management
  • Route optimization
  • Warehouse management

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Law Enforcement & First Response Provider Course – NAEMT
  • CPR / First Aid Certified

Timeline

Mail Carrier

United States Post Office
07.2016 - 12.2024

Line Coordinator

Alcon
04.2013 - 07.2015

Customer Service Representative

CEVA Logistics
02.2011 - 01.2012

Graduate Certificate - Basic Peace Officer Course (700 Hours)

University of Houston Downtown
Jennifer Miller