Jennifer Mitchell
Reno,NV
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
Reno, NV
04.2018 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
Warehouse Worker
Staffmark
Reno, NV
06.2010 - 04.2018
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Processed returns of defective merchandise as required.
- Followed established guidelines for picking orders accurately.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Salesperson
Trendwest Resorts
Reno, NV
02.2007 - 03.2010
- Met with potential clients
- gave tours and presentations
- Sold Timeshare packages
Call Center Representative
Addeco
Reno, NV
05.2005 - 02.2007
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
Certificate - Timeshare
Pioneer School of Reality
Carson City, NV02-2007
Skills
- Customer Relationship Management
- Complaint resolution
- Sales closing
- Payment Processing
- Data Entry
- Customer Service
- Technical Support
- Call controlling
Training
- Trained in peer mentoring
- trained in peer mediation
Timeline
Delivery Driver
DoorDash
04.2018 - Current
Warehouse Worker
Staffmark
06.2010 - 04.2018
Salesperson
Trendwest Resorts
02.2007 - 03.2010
Call Center Representative
Addeco
05.2005 - 02.2007
Certificate - Timeshare
Pioneer School of Reality