Jennifer Morales
El Paso,TX
Summary
Dynamic professional with extensive experience in customer service and cash handling at Dollar General. Proven ability to enhance customer satisfaction and loyalty while ensuring accuracy in transactions. Skilled in training and mentoring staff, implementing loss prevention strategies, and maintaining compliance with regulations. Committed to optimizing store operations and improving overall performance.
Overview
2026
2026
years of professional experience
Work History
Key Holder
Dollar General
10.2018 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Medical Coding and Billing Specialist
At Home Personal Care
Santa Teresa, NM
2023 - 2025
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
Education
No Degree - Billing And Coding
Vista College
El Paso, TXSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Alarm systems
- Daily reporting
- Inventory monitoring
- Safety enforcement
- Employee scheduling
- Loss prevention
- Loss prevention strategies
- Product ordering
- Store recovery processes
- Front end operations
- Adaptable to changing demands
- Sales floor organization
- Inventory and stocking
- Cash handling and reconciliation
- Store reset and recovery
- Work area inspection
Additional Information
I am a military veteran, I was in the military from November 1997 until December 2003.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Dollar General
10.2018 - Current
Medical Coding and Billing Specialist
At Home Personal Care
2023 - 2025
No Degree - Billing And Coding
Vista College