Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER MORELAND

Orange,CA

Summary

A results-driven, dedicated professional with solid experience in the sales industry. Excellent communication skills to all levels, works well under pressure. Well-organized, self-motivated individual with ability to rapidly learn new tasks. Track record for consistently meeting goals and delivering a high level of job performance. Proven ability to build strong customer/client relationships. Recognized progress and celebrated wins.

Overview

14
14
years of professional experience

Work History

PATIENT CARE COORDINATOR

DERMFX MEDICAL SPA
06.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.

FREELANCE BEAUTY SPECIALIST

INNBEAUTY PROJECT
06.2023 - Current
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
  • Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
  • Assisted in the organization and execution of seasonal sales events, ensuring that promotional materials were effectively displayed and staff were prepared for increased customer volume.
  • Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
  • Developed tailored skincare regimens for clients based on individual needs, resulting in improved skin health and appearance.
  • Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.

REMOTE TREATMENT SPECIALIST

LASERAWAY
06.2021 - 06.2023
  • Initiated sales by contacting leads, conducting consultations, and explaining LaserAway’s treatments and skin care line.
  • Built rapport with patients, explain product and service capabilities, and overcome objections to close sales.
  • Evaluated patients' current aesthetic treatment processes and goals to recommend new services.
  • Worked with lenders like Care Credit and Loan Hero to prepare financing contracts.

IMAGE CONSULTANT

Hair Club
01.2018 - 06.2021
  • Cultivated strong relationships with customers to give them a new lease on life
  • Determined solutions for clients promptly and professionally.
  • Increased sales and customer satisfaction through personalized servicing.
  • Utilized upselling techniques to promote additional products and increase sales.

Guerlain Business Manager

Nordstrom
09.2016 - 01.2018
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Operations Assistant Manager

Bloomingdales
03.2010 - 01.2016
  • Assisted Department Manager in driving $5 million in sales for the year.
  • Supportive in administrative duties, such as setting meetings with vendors staff scheduling, event planning and evaluating business historical
  • Worked directly with company executives and vendors to achieve monthly and yearly organizational goals
  • Execute successful events and promotions through planning, vendor partnerships and marketing tools
  • Rewarded the highest company honors including Crystal b, Golden b, and b the best, based on consistently exceeding all goals

Education

Some College (No Degree) -

Santiago Canyon College
Orange, CA

Skills

  • Motivation
  • Professional Relationships
  • Strategize plans
  • Organization
  • Mentoring
  • Critical Thinking
  • Active Listening
  • Treatment Options
  • Multitasking ability
  • Customer Service
  • Attention to Detail
  • Verbal and written communication

Timeline

PATIENT CARE COORDINATOR

DERMFX MEDICAL SPA
06.2023 - Current

FREELANCE BEAUTY SPECIALIST

INNBEAUTY PROJECT
06.2023 - Current

REMOTE TREATMENT SPECIALIST

LASERAWAY
06.2021 - 06.2023

IMAGE CONSULTANT

Hair Club
01.2018 - 06.2021

Guerlain Business Manager

Nordstrom
09.2016 - 01.2018

Operations Assistant Manager

Bloomingdales
03.2010 - 01.2016

Some College (No Degree) -

Santiago Canyon College

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JENNIFER MORELAND