Jennifer Munn
Lilburn,GA
Summary
Dedicated Leader experienced in employee development and operational efficiency. Enhanced customer satisfaction and streamlined operations through effective training, menu planning, and inventory management. Delivered positive customer experiences with a strong focus on hospitality and compliance.
Overview
17
17
years of professional experience
Work History
Server trainer
Family Restaurant
Duluth, GA
08.2021 - 11.2025
- Trained new servers on menu knowledge and customer service standards.
- Conducted role-playing exercises to enhance server communication skills.
- Oversaw daily operations to ensure smooth service during peak hours.
Associate Manager
Golden Corral Buffet and Grill
Cumming, Georgia
01.2014 - 03.2020
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Resolved customer complaints promptly to enhance dining experience.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Identified opportunities for process improvements and increased efficiency.
- Implemented safety protocols to ensure compliance with health regulations.
- Ensured compliance with company regulations, laws, and safety standards.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Assisted in menu planning and special event preparations for guests.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained accurate records of employee attendance and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated staff schedules to optimize team efficiency during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports outlining progress on key initiatives.
Server trainer and catering manager
Golden Corral Buffet and Grill
Lawrenceville, GA
06.2008 - 12.2013
- Trained new servers on menu items and service standards.
- Conducted regular training sessions to improve team performance.
- Collaborated with management to identify training needs and gaps.
- Assisted in developing training materials for onboarding staff.
- Facilitated role-playing exercises to enhance customer interaction skills.
- Instructed new staff members on food handling procedures and service techniques.
- Monitored server compliance with health and safety regulations.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
Education
LPN - Nursing
Dekalb Techical Institute
Dekalb, GA 04.1990 - 08.1990
Cross Keys High School
Atlanta , GASkills
- Employee training
- Customer service management
- Inventory management
- Menu planning
Affiliations
- I love working with people im very friendly and helpful. At home I love cooking and Gardening. In my free time I like to volunteer at local animal shelters and help with help implement activities to help get donations of food, blankets, toys etc for the animals in the shelter. I also foster animals and set up adoption functions.
Timeline
Server trainer
Family Restaurant
08.2021 - 11.2025
Associate Manager
Golden Corral Buffet and Grill
01.2014 - 03.2020
Server trainer and catering manager
Golden Corral Buffet and Grill
06.2008 - 12.2013
LPN - Nursing
Dekalb Techical Institute
04.1990 - 08.1990
Cross Keys High School