Jennifer Musa
Houston,TX
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager
Pizza Patrón
Houston, TX
02.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
DD's
Houston, TX
01.2024 - 12.2024
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Built positive relationships with customers by providing friendly and helpful service.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Used POS system to compute accurate sales prices for purchase transactions.
Customer Service Cashier
Walmart
Houston, TX
02.2023 - 01.2024
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Built positive relationships with customers by providing friendly and helpful service.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Used POS system to compute accurate sales prices for purchase transactions.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX 08.2021 - 05.2025
Skills
Customer Service
Problem-solving abilities
Payment Processing
Effective communication
Knowledge of company products
Telephone inquiries
Standard operating procedures
Problem-solving techniques
Positive relationships
Friendly service
Cleanliness
POS system
Active listening
Customer service
Problem-solving
Product knowledge
Timeline
Manager
Pizza Patrón
02.2024 - 05.2025
Customer Service Representative
DD's
01.2024 - 12.2024
Customer Service Cashier
Walmart
02.2023 - 01.2024
Associate of Science - Nursing
Houston Community College
08.2021 - 05.2025