Quality focused Store Manager of 7 years. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Hi, I’m
Jennifer Navarro
Edinburg,TX
Summary
Overview
8
years of professional experience
1
Certification
Work History
EZ Pawn, Falfurrias, TX
Store Manager
06.2018 - Current
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Give everyone daily tasks and goals to execute throughout the day.
- Enforce company programs and policies.
- Audits of my inventory, both GM and Jewelry, along with my gun safe.
- Have one-on-ones with all team members to help them develop and grow with the company.
- Provide outstanding customer service for both pawn and sales buying customers.
My Bar, McAllen, TX
Bartender
11.2016 - 06.2018
Job overview
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Hire and train new staff in our custom drinks and menu.
- Host different events for up and coming artist/ bday parties, graduation
Education
South Texas College McAllen, TX
High School Diploma
06-2001
University Overview
Skills
- Personnel development
- Talent Recruitment
- Employee Training
- Shift Scheduling
- Revenue Generation
- Store Merchandising
- Operations Management
- Store operations oversight
- Hourly shift management
- Loss Prevention
- Customer Service Management
- Project Management
- POS Systems
- Team Development
- Staff Management
- Sales professional
- Culture development
- Customer Response
- Leading Staff Meetings
- Training and mentoring
- Retail Merchandise Quality Standards
- Merchandise planning
- Team motivation
- Problem-Solving
- Employee Scheduling
- Customer Service
- Inventory Management
- Sales Promotions
- Financial operations management
- Sales Coaching
- Cash Management
- Bank deposit procedures
- Sales expertise
- Recruitment and hiring
- Special Events
- Policies and Procedures
- Inventory Oversight
- Opening and closing procedures
- Team Building and Leadership
- Recruiting and Hiring
- Promotions management
Accomplishments
Accomplishments
In My years with Ez Pawn, My store would hit our Net Rev Goals repeatedly. My store was awarded District Winners 9 times last year and 5 times this year.
Affiliations
Affiliations
- I love working with customer and staff. As a store manager you set the tone of how others wil be. If you give your all and work hard as a team you develop a great culture.
- I make sure to balance work and life. Not just for myself, but my staff.
Certification
- Pawn broker certifications
- FFL License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References
References available upon request.Timeline
Store Manager
EZ Pawn
06.2018 - Current
Bartender
My Bar
11.2016 - 06.2018
- Pawn broker certifications
- FFL License
South Texas College
High School Diploma
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