Jennifer Nipaver
Fruitland Park ,FL
Summary
Responsible and hardworking associate with over20 years of experience in Healthcare Customer Service and Medical Telemetry seeking a role to expand my knowledge in customer service and healthcare training new team members and giving quality customer service. Both in high stress and calmer situations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CMU ICC
Orlando Health
Orlando, FL
06.2007 - 08.2024
- Ability to multi task in a high stress environment
- Communicate and provide comfort and assistance with family, staff and non staff during high stress and anxious situations
- Respectful and professional communication with Physicians, nursing-staff, patients as well as visitors
- Professional phone etiquette and timeliness during high stress situations
- Ability to adapt to changes in the scheduling and work environment
- Maintains a professional attitude and understanding during times of stress and conflict
- Ability to troubleshoot equipment and maintain a professional attitude with staff and visitors
- Assist with training new hires as well as peer interviewing
- Document patient orders in EPIC as well as charting
- Knowledgeable with Perfect-serve
- Assist staff with procedures
- Knowledge of medical equipment
- Ability to troubleshoot equipment
- Troubleshot and resolved technical issues to restore functionality.
- Followed preventive maintenance schedule and updated documentation to show completed work.
- Communicate with appropriate staff regarding cardiac rhythms, changes as well as updated reports to Physicians
- Assist with training new hires as well as peer interviewing
- Respectful and professional communication with Physicians, nursing staff, patients as well as visitors
- Communicate with Leadership and other team members effectively as well as professionally
- Document patient orders in EPIC as well as charting
- Knowledgeable with Perfect-serve
- Knowledge of medical equipment
- Ability to troubleshoot equipment
- Observed and evaluated workload and reported challenges to leadership
- Followed all protocols necessary to complete job tasks
- Demonstrated in-depth understanding of telemetry equipment functions.
- Assisted with improvement and implementation documentation log form
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Inspected, maintained and adjusted equipment to maintain optimal functionality and diagnostic usefulness.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Employed specialized procedural knowledge of equipment
- Tracked findings of procedures using manual and automated recording devices.
- Assist with scheduling staff and maintaining mandatory education.
Patient Care Associate
Orlando Health
Orlando, FL
02.2002 - 06.2007
- Ability to multi task in a high stress environment
- Communicate and provide comfort and assistance with family, staff and non staff during high stress and anxious situations
- Respectful and professional communication with Physicians, nursing-staff, patients as well as visitors
- Communicate with Intensivist and other medical team effectively as well as professionally
- Professional phone etiquette and timeliness during high stress situations
- Ability to adapt to changes in the scheduling and work environment
- Adapts well to high stress situations and provides respectful customer service skills
- Maintains a professional attitude and understanding during times of stress and conflict
- Ability to troubleshoot equipment and maintain a professional attitude with staff and nonstaff
- Communicate with appropriate staff regarding unexpected changes as well as update reports as needed in a timly manner
- Alert management of problems and ask for assistance when needed
- Assist with training new hires as well as peer interviewing
- Document in a time sensitive manner and provide privacy for all individuals
- Document patient orders in EPIC as well as charting
- Knowledgeable with Perfect-serve
- Assist with nurses, physician and nursing assistants with some bedside procedure
- Troubleshoot and resolved technical issues to restore functionality
- Followed preventive maintenance schedule and updated documentation to show completed work
- Implemented training sessions for new department programs
- A member of Unit Practice Council
- Complies with all nessesary education and training requirements
- Perform phlebotomy on patients
- Assist nurses with dressing changes, bedside procedures as well as diagnostic procedures
- Perform ECG’s as well as apply proper ECG placement on patients
- Document routine vital signs, blood sugars and patients' intake/ output
- Communicate with nurses and Physicians regarding patient updates
- Assist with new hire training as well as peer interviewing
- Implemented training sessions for new department programs
- A member of Unit Practice Council
- Respectful and professional communication with Physicians, nursing staff, patients as well as visitors
- Transport patients to and from procedures throughout the hospital
- Obtained vital signs, height and weight of patients.
- Prepared patient for exams, tests and special procedures and assisted with exams and treatments.
- Collected patient specimens and prepared for transport to labs for testing.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Conducted routine maintenance of equipment to verify operational condition.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate Of Arts And Sciences - General Studies
Valencia College
Orlando, FLSkills
Customer service, Computer literacy, Time management, Communication skills, Guest services, Microsoft word, Documentation review, Team Building, Perfect Serve, Epic, BLS, CPR Certified
Certification
- BLS Certified
- CET - EKG Technician
- CPR Certification
Timeline
CMU ICC
Orlando Health
06.2007 - 08.2024
Patient Care Associate
Orlando Health
02.2002 - 06.2007
Associate Of Arts And Sciences - General Studies
Valencia College