Jennifer Norris
Cullman,AL
Summary
Highly motivated and passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
21
21
years of professional experience
Work History
Strategic Account Executive
Roche Diagnostics
01.2018 - Current
- Managed a portfolio of strategic accounts, driving customer satisfaction and fostering loyalty.
- Established strong relationships with key clients by providing personalized solutions and exceptional service.
- Organized regular client touchpoints, maintaining open lines of communication for feedback and updates.
- Provided ongoing support during product implementation phases, ensuring seamless transitions for clients while mitigating any potential issues.
- Negotiated contracts, ensuring long-term partnerships and mutually beneficial terms for both parties.
- Tracked account performance metrics, using insights to guide future strategy development and execution.
Account Executive
Roche Diagnostics
02.2016 - 01.2018
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Senior Pricing Manager
Roche Diagnostics
06.2010 - 02.2016
- Led a team of analysts to optimize pricing models, improving overall financial performance.
- Enhanced collaboration between sales, marketing, and finance departments by providing comprehensive pricing insights.
- Collaborated with product management teams to ensure accurate costing information was used in all pricing decisions.
- Established key performance indicators for tracking the success of implemented pricing strategies.
- Developed customized pricing proposals to attract new clients and retain existing customers.
- Streamlined pricing processes for increased efficiency, reducing manual work and potential errors.
- Conducted competitor analysis to identify opportunities for competitive advantage through innovative pricing tactics.
Senior Contract Analyst
Roche Diagnostics
04.2007 - 01.2010
- Supported business growth by efficiently managing an increasing volume of contracts without compromising quality or compliance standards.
- Mitigated legal risks by thoroughly reviewing proposed agreements for compliance with applicable laws and regulations.
- Assisted in the development of procurement strategies, aligning them with organizational goals and objectives.
- Facilitated cross-functional team collaboration, leading to more efficient resolution of contractual disputes.
- Managed a portfolio of high-value contracts, ensuring compliance with company policies and industry regulations.
- Contributed to key organizational decisions by providing insightful analysis on the impact of various contractual scenarios on overall business strategy and operations.
Lead Customer Service Representative
Roche Diagnostics
04.2003 - 04.2007
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
Education
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
Marion, IN06.2009
Skills
- Sales Presentations
- Territory Management
- Brand positioning
- Data-driven decision-making
- Upselling strategies
- Financial Acumen
- Competitive Analysis
Timeline
Strategic Account Executive
Roche Diagnostics
01.2018 - Current
Account Executive
Roche Diagnostics
02.2016 - 01.2018
Senior Pricing Manager
Roche Diagnostics
06.2010 - 02.2016
Senior Contract Analyst
Roche Diagnostics
04.2007 - 01.2010
Lead Customer Service Representative
Roche Diagnostics
04.2003 - 04.2007
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University