Jennifer Ortiz
Kissimmee
Summary
Dynamic Assistant Community Manager with a proven track record at Greystar Property Management. Expert in resident relations, and property management. Committed to compliance and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
Orlando, FL
10.2025 - Current
- Developed and maintained relationships with vendors to ensure quality service delivery.
- Trained new staff on operational procedures and community policies for consistency.
- Resolved resident inquiries and concerns promptly to maintain a positive living environment.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Leasing Professional
Greystar Property Management
Kissimmee, FL
04.2023 - 09.2024
- Supported leasing efforts in a 300-unit stabalized property, consistently meeting or exceeding monthly leasing goals.
- Assisted in managing day-to-day office operations, including phone and email communications, application processing, and resident inquiries.
- Promoted resident events and community engagement initiatives, improving resident satisfaction scores
- Ensured strict adherence to Fair Housing laws and company policies during the leasing and application process.
Education
Associate of Science - Elementary Education
Valencia College
Orlando, FL05-2021
Skills
- Clerical skills
- Maintaining closing ratios
- Property management
- Lease-Up & Stabilization
- Resident Retention & Relations
- Fair Housing Compliance
- Onesite / RealPage
- Tour & Presentation Excellence
- CRM & Lead Management
- Market Analysis & Rent Pricing
- Move-In / Move-Out Coordination
- Social Media & Outreach Marketing
Timeline
Assistant Community Manager
Greystar Property Management
10.2025 - Current
Leasing Professional
Greystar Property Management
04.2023 - 09.2024
Associate of Science - Elementary Education
Valencia College