Jennifer Ortiz
Kissimmee
Summary
Dynamic Leasing Manager with a proven track record at Greystar Property Management, achieving 95% occupancy in a 250-unit community. Expert in resident relations and property management software, I excel in enhancing resident satisfaction and retention through effective marketing strategies and exceptional service. Committed to compliance and operational excellence.
Overview
2
2
years of professional experience
Work History
Leasing Manager
Greystar Property Management
09.2024 - Current
- Played a key role in the successful lease-up of a 250 unit luxury apartment community, helping to reach 95% occupancy within 12 months.
- Conducted property tours, handled applications, and processed lease documentation while maintaining high conversion rates from inquiry to signed lease.
- Maintained accurate records using property management software, managing resident data, maintenance requests, and follow-ups.
- Collaborated with the marketing team to develop digital outreach, increasing traffic
- Resolved resident concerns quickly and professionally, contributing to a high level of resident satisfaction and retention.
Leasing Professional
Greystar Property Management
04.2023 - 09.2024
- Supported leasing efforts in a 300-unit stabalized property, consistently meeting or exceeding monthly leasing goals.
- Assisted in managing day-to-day office operations, including phone and email communications, application processing, and resident inquiries.
- Promoted resident events and community engagement initiatives, improving resident satisfaction scores
- Ensured strict adherence to Fair Housing laws and company policies during the leasing and application process.
Education
Associate of Science - Elementary Education
Valencia College
Orlando, FL05-2021
Skills
- Clerical skills
- Maintaining closing ratios
- Property management
- Lease-Up & Stabilization
- Resident Retention & Relations
- Fair Housing Compliance
- Onesite / RealPage
- Tour & Presentation Excellence
- CRM & Lead Management
- Market Analysis & Rent Pricing
- Move-In / Move-Out Coordination
- Social Media & Outreach Marketing
Timeline
Leasing Manager
Greystar Property Management
09.2024 - Current
Leasing Professional
Greystar Property Management
04.2023 - 09.2024
Associate of Science - Elementary Education
Valencia College
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