Jennifer Ortiz

• Oversaw human resources operations to enhance organizational efficiency.
• Assisted in managing perishable, grocery and general merchandise departments. Oversaw daily operations to support team objectives. Helped maintain inventory levels and product displays.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised daily operations, ensuring adherence to company policies and customer service standards.
• Coordinated scheduling to optimize workforce efficiency while maintaining budgetary constraints.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Company accomplishments:

2025 Health and Wellness Champion

Currently member of Health and Wellness Associate Relations Group

2023 selected by executive management to Grand Open Store 678

2022-2024 Co-chair for Pride Associate Relations Group

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Achieved continuous improvement; Que, ipms and produce scans through positive employee motivation and coaching.
• Evaluated employee performance and made recommendations for improvements.
• Prepared weekly employee work schedules.
• Monitored self-checkout/ Everseen systems and provided assistance or intervention where required.
• Built positive relationships with customers to increase repeat business.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Researched issues to obtain appropriate answers to customer inquiries.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Fostered positive work environment by consistently treating all employees and customers with respect and consideration

• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
• Motivated staff to perform at peak efficiency and quality.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Increased sales over last year by 20-30% weekly
• Conducted orientation sessions and organized on-the-job training for new hires.

Company Accomplishments

Selected for a Ktv segment within our company

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Completed and filed daily store close reports for management and transitioned system to new business day.
• Delivered expert, friendly service at all hours to serve every customer need.
• Maintained strict security protocols to protect cash, customers and store assets.
• Operated lottery terminal to issue, check and redeem tickets.
• Sought out opportunities to improve store appearance and operations in between assigned overnight work.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results. Increased return client by over 20%.
• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase salon service portfolio.
• Maintained staff records, including work schedules, payroll, and salaries.
• Oversaw daily salon operations and performed general salon tasks.
• Maintained motivated and well-paid sales team by calculating commission payments on time.
• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Worked to continuously increase salon business through effective sales, service and operations policies.

• Dressed and accessorized mannequins to highlight featured clothing and accessories.
• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted customers with credit card applications and provided details about key benefits.
• Trained new associates on cash register operations including opening, conducting customer transactions.

• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Maintained energy and enthusiasm in fast-paced environment.
• Organized and removed online banking files no longer in use.
• Handled various accounting transactions.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

• Rotated merchandise and displays to feature new products and promotions.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Created work schedules according to sales volume and number of employees.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Store was consistently in top 10 for highest sales company wide.
• Managed inventory control, cash control and store opening and closing procedures.
• Reported to district manager regarding all store and staff issues, financial goals and sales.
• Optimized store displays and appearance via strategic merchandising, for the Phoenix district.