Jennifer Ortiz
Selma,AL
Summary
Dynamic pharmacy technician with proven expertise at CVS Pharmacy in optimizing workflow and enhancing patient care. Skilled in problem-solving and maintaining confidentiality, I successfully improved inventory management and customer service, contributing to a more efficient pharmacy environment. Committed to delivering exceptional results while adhering to HIPAA regulations. I decided at a young age I wanted to help people to the best of my abilities I started out as a volunteer in middle school at the nursing facility down the street and I became a certified nursing assistant at the age of 21 I worked in nursing home settings because I wanted to help others that couldn’t help themselfs with everyday living i worked as a cna for a very good part of my life and enjoyed every bit of love I got in return for the quality of health i provided
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Selma, AL
05.2023 - Current
- Assisted pharmacists in medication preparation and dispensing processes.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders accurately while maintaining patient confidentiality.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained cleanliness and organization of pharmacy work areas for operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Nursing Unit Secretary
Vaughan Regional Hospital
Selma, AL
11.2020 - 05.2023
- Managed patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Coordinated communication between medical staff, patients, and families to enhance care experience.
- Scheduled appointments and maintained unit calendars, optimizing workflow for nursing staff.
- Processed medical records and documentation with high attention to detail for compliance purposes.
- Implemented filing system improvements that streamlined access to patient information for staff use.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
Certified Nursing Assistant
Hatley Health Care
Clanton, AL
01.2009 - 10.2020
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in patient mobility, ensuring safety and comfort during transfers and ambulation.
- Maintained accurate patient records, documenting care provided and observations consistently
Assistant Store Manager
Dollar General Store
Jones, AL
08.2018 - 03.2020
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Implemented merchandising strategies to optimize product placement and enhance customer experience.
- Streamlined inventory management processes, reducing shrinkage through effective stock control measures.
Education
High School Diploma -
Armwood High School
Seffner, FL05.2004
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Patient confidentiality
HIPAA
Certification
Pharmacy technician license
Prior CNA certification
Timeline
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
Nursing Unit Secretary
Vaughan Regional Hospital
11.2020 - 05.2023
Assistant Store Manager
Dollar General Store
08.2018 - 03.2020
Certified Nursing Assistant
Hatley Health Care
01.2009 - 10.2020
High School Diploma -
Armwood High School