Jennifer Overla

Embrace and promote Gull Lake Marine's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.

Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Senior Business Manager.

Implement the F&I process in every transaction and maintain annual F&I certification.

Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.

Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.

Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.

Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.

Proactively run lost sale reports to identify refinance and unsold warranty opportunities.

Conduct lost sale reports to identify refinance and unsold warranty opportunities, contributing to improved sales strategies.

Resolved customer concerns promptly, enhancing customer satisfaction and maintaining a knowledgeable image in all interactions.

Actively participates in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.

Complete various tasks to support team operations.

Transaction Coordination: Manage the end-to-end closing process for 35 to 50 active deals at a time during peak seasons. Coordinate between buyers, sellers, sales representatives, and third-party vendors.

Title & Lien Management: Conduct daily calls to financial institutions for title and lien status updates. Resolve payoff and title issues within strict timelines to facilitate smooth closing processes.

DMV & Coast Guard Paperwork: Prepare and verify DMV title registration and USCG documentation to ensure accurate ownership transfers and compliance with regulatory requirements.

Quality Control: Review signed closing packages and collaborate with the closing quality control team to ensure packet completeness and accurate disbursement details.

DMV & Coast Guard Paperwork: Prepare and verify Department of Motor Vehicles (DMV) title registration and United States Coast Guard (USCG) documentation to ensure accurate ownership transfers.

Lead and supervise a team of post-closing specialists, assigning tasks, monitoring performance, and providing coaching and training. Set performance goals, conduct performance evaluations, and address team member development needs. Reviewed loan files post-closing to verify accuracy of documents, including loan amount, interest rate, property details, and borrower information, ensuring high-quality standards. Identify and address any discrepancies or missing documentation, coordinating with relevant parties to obtain necessary information. Ensured compliance with regulatory requirements and investor guidelines, maintaining integrity of post-closing processes. Tracked loan status throughout the post-closing process, ensuring deadlines for document submission and investor delivery were met. Manage the process of ordering title insurance, flood certifications, and other required post-closing documents. Coordinate with the title company, underwriter, and other parties to resolve any outstanding issues. Prepare loan packages for submission to investors according to specific guidelines and deadlines. Review and reconcile loan data to ensure accuracy before delivery. Address any investor-related inquiries or concerns regarding loan files. Stay updated on all relevant regulations and industry standards related to post-closing procedures. Implemented quality control measures to identify and mitigate potential risks in the post-closing process, enhancing operational reliability. Monitor for fraud indicators and report any suspicious activity. Act as a liaison between the post-closing team, loan originators, underwriters, title companies, and other departments. Effectively communicate loan status updates and any issues to relevant parties. Address customer inquiries regarding post-closing procedures and documentation.

Managed closing procedures to ensure timely and accurate transactions.

Trained team members on compliance protocols and operational efficiencies.

Streamlined documentation processes, enhancing accuracy and reducing errors.

Offers financing and insurance products to customers and provides them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturers and dealerships service procedures and policies. Managed financing process from application to funding, including approval presentation, signature collection, closing package processing, and submission to bank. Follow up with bank for any corrections, or needed documents to complete funding. Track all open financing deals Find new lending institutions and build good working relationships with existing bank representatives. Work closely with the sales team to provide up to date financing information and back end product information. Responded after hours to questions from customers and sales team. Ensured effective business processes, administration, and financial management. Leads planning and forecasting activities with business partners to achieve business and company goals. Reviews financial reports. Prepares financial forecasts. Monitors financial details to ensure legal compliance. Supervises employees Maintains an accurate filing and record keeping system for all financial statements and company documents. Participates in the execution of changes to procedures, policies, and systems to facilitate expansion, compliance, and scaling of the business.

Developed and implemented financial strategies to enhance profitability and reduce operational costs.

Led forecasting and budgeting processes, ensuring alignment with organizational goals and objectives.

Analyzed financial reports to identify trends, variances, and opportunities for improvement in operations.