Jennifer Palalia
Phoenix,AZ
Summary
Energetic bilingual who thrives in delivering outstanding customer service care in a fast-paced environment. Ability to identify, analyze, and effectively solve problems. Can work collaboratively with others at all levels and stay abreast of all current standards and best work ethics. Determined to ensure high level satisfaction to the customer/patient and as well as having goals to keep growing long term with a company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Assistant (Seasonal)
Night Shift Manager (full-time)
AutoZone
07.2023 - Current
- As a manager at a busy store with high demand on service, I lead my team to perform excellent customer service and have positive attitude when helping the customer
- I am in charge of counting all registers at the end of the night and count our main safe box
- Another task for the night was making sure all the money drops collected from the register were written on the bank checks
- In some occasions i would have to open the store but majority would be closing the store
- Training other new hires is all part of my job.
Automotive Service Advisor
Meineke Car Care
04.2024 - 07.2024
Lead Certified Medical Assistant
Napa Valley Medical Group
11.2020 - 10.2021
- Front desk position includes answering phone calls, outgoing and incoming, input confidential information for insurance and demographics for patients.
- Take payments and make deposits was a daily task. Greet patients and check their temperature before rooming the patient to take their vitals.
- Collect specimen if needed. Medical essential ordering. Referral letter and medical records responsibilities. Refilling patients medicine on a timely matter.
- Closing journals and bank statements for the day.
Patient Service Representative
California Orthopedics & Spine
12.2018 - 02.2019
Medical Assistant
Pain Stop Clinic
06.2018 - 08.2018
- Verified patients information by interviewing patient, recording medical history; confirming purpose of visit.
- Prepared Patients for examination by performing preliminary physical tests,Taking blood pressure, weight,and temperature and B 12, Kenalog and Toradol injections,reporting patient history summary.
- Maintain safe secure and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- All other duties as assigned by clinicians or manager.
- Maintain a clean and organized work environment.
Storage Consultant
Open Tech Alliance
10.2017 - 02.2018
- I provided help for customers in search of storages, any payments that need to be made or any after hours incidents
- As well as multi task with having to type and write as I am presenting a unit and any other information
- Every call is recorded and noted in the account.
Assistant Manager
Halloween City
01.2016 - 01.2017
Shift Manager
Ukiah Round Table Pizza
03.2015 - 07.2016
Education
High School Diploma -
Mendocino College
Associate's degree in Automotive Technology -
Universal Technical Institute
Avondale, AZ01.2025
Associate in Medical Assistant -
Brookline College
04.2018
Skills
- Customer service (10 years)
- Microsoft Office (9 years)
- Front Office
- Call Center (3 years)
- Phone Etiquette (6 years)
- Spanish
- Ignition coil plug removal (1 year)
- Communication skills and written skills (9 years)
- Guest services
- Leadership
- Phlebotomy (6 years)
- Automotive diagnostics
- Mechanical knowledge
- Experience Administering Injections
- Medical Records
- Vital Signs (6 years)
- Patient Care
- EMR Systems (6 years)
Certification
- CPR & First Aid BLS, 01/01/22
- Certified Medical Assistant
- CCMA Certification
- ASE Certification
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service Representative
Timeline
Automotive Service Advisor
Meineke Car Care
04.2024 - 07.2024
Night Shift Manager (full-time)
AutoZone
07.2023 - Current
Lead Certified Medical Assistant
Napa Valley Medical Group
11.2020 - 10.2021
Patient Service Representative
California Orthopedics & Spine
12.2018 - 02.2019
Medical Assistant
Pain Stop Clinic
06.2018 - 08.2018
Storage Consultant
Open Tech Alliance
10.2017 - 02.2018
Assistant Manager
Halloween City
01.2016 - 01.2017
Shift Manager
Ukiah Round Table Pizza
03.2015 - 07.2016
Floor Assistant (Seasonal)
High School Diploma -
Mendocino College
Associate's degree in Automotive Technology -
Universal Technical Institute
Associate in Medical Assistant -
Brookline College