Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jennifer Pantalone

St. Petersburg,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Administrative Manager

Online Training Providers
09.2020 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Verified customer information for orderly, up-to-date online systems.
  • Streamlined and improved administrative operations by identifying automation opportunities.

Bartender

Sunset Beach Bar
10.2017 - 09.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.

Bartender

The Don CeSar
09.2017 - 05.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Completed requisitions to maintain required stock par levels.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Education

High School Diploma -

Michigan State University
East Lansing, MI

Skills

  • Workflow Planning
  • Billing and Invoicing
  • Quality Standards
  • Operational Standards
  • Verbal and Written Communication
  • Travel Arrangements
  • Administrative Support
  • Customer Care
  • Customer Inquiries
  • Staff Management
  • Sorting and Labeling
  • Account Reconciliation
  • Critical Thinking
  • Business Administration
  • HR Support
  • Technical Proficiency

Timeline

Administrative Manager

Online Training Providers
09.2020 - Current

Bartender

Sunset Beach Bar
10.2017 - 09.2021

Bartender

The Don CeSar
09.2017 - 05.2018

High School Diploma -

Michigan State University

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Jennifer Pantalone