Jennifer Parks
Apple Valley,CA
Summary
Dedicated and compassionate healthcare professional with experience in both front office medical administration and behavioral health support. Skilled in patient care, medication administration, and electronic medical records. Recognized for strong work ethic, excellent communication, and commitment to high standards of care.
Overview
1
1
Certification
Work History
Behavioral Health Technician
Ocean Valley Behavioral Health
- Performed routine client rounds to monitor resident well-being.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Executed comprehensive checks of resident items both prior to and during their accommodations.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily Type reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
Medical Receptionist
Maranatha Medical Clinic
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
Esperanza High School
Anaheim, CA06.2005
Skills
- Patient Intake & Scheduling
- Medication Administration
- Vital Signs Monitoring
- Kipu EMR System
- HIPAA Compliance
- Medical Office Procedures
- Compassionate Communication
- Strong Work Ethic
- Team Collaboration
- Active listening
- Documentation skills
- De-escalation strategies
Certification
Registered alcohol and drug technician certificate
Timeline
Behavioral Health Technician
Ocean Valley Behavioral Health
Medical Receptionist
Maranatha Medical Clinic
Esperanza High School