JENNIFER PARSONS
East Stroudsburg,PA
Summary
Demonstrated ability to manage multiple projects and enhance team efficiency through effective communication. Strong problem-solving skills contribute to process improvements and client satisfaction. Reliable team player and independent worker, providing valuable support to any organization.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Administrative Assistant
JPA Masonry
Mt Pocono, USA
10.2018 - Current
- Posted career listings, coordinated interviews and onboarding paperwork.
- Drafted memos, documents and up kept office files.
- Monitored calls, emails, and phone messages.
- Managed employee files, recorded absences, and resolved unemployment disputes to ensure compliance and accuracy.
- Generated payroll reports, collected time sheets and distributed paychecks.
- Monitored past due accounts, applied payments, recorded invoices, and reconciled monthly statements to maintain financial accuracy.
- Provided proposals and contracts.
- Initiated contact with potential clients to establish new accounts.
- Generated tax reports and collected data for insurance audits to support regulatory compliance.
Office Assistant
All Pocono Rentals
Stroudsburg, USA
04.2018 - 09.2018
- Assisted walk-ins.
- Collected rent and distributed paychecks while managing general housekeeping tasks to ensure smooth operations.
- Developed job postings, screened resumes, and coordinated interview schedules to streamline the hiring process.
- Wrote work instructions.
- Updated verbiage for phone attendant, emails, welcome letters, and leases.
- Distributed quotations and processed contracts.
- Conducted comparative analysis of local rentals to maintain competitive pricing in the market.
- Worked in a temporary role providing support to various departments.
- Scripted content and images for social media, store frontage and guest packets.
Front Office Coordinator
Converter Accessory Corporation
Wind Gap, USA
01.2017 - 03.2018
- Processed quotations and onboarded new customers to enhance client acquisition.
- Maintained and analyzed sales data to support informed decision-making.
- Created content and scheduled social media blasts.
- Composed sales analytics.
- Coordinated product mailings.
- Assembled all documents for shipping.
- Applied customer payments and deposits, managed payable checks, and conducted past due collection calls to ensure timely cash flow.
- Ensured timely distribution of mail to maintain effective communication.
- Created a clean and organized office environment to enhance productivity.
Marketing Coordinator
Weiler Corporation
Cresco, USA
02.2009 - 09.2016
- Coordinated promotional giveaway programs to effectively engage and attract customers.
- Collaborated with departments, staff, and vendors to successfully execute trade show events.
- Maintained positive attitude in high-volume workflow, enhancing team morale.
Customer Service / Warehouse Coordinator
Weiler Corporation
Cresco, USA
02.2007 - 02.2009
- Trained customer service team on new ERP system to enhance operational efficiency and improve service delivery.
- Answered inbound calls, input purchase orders, processed return authorizations, and generated credit memos to support customer inquiries and resolve issues efficiently.
- Maintained accurate inventory levels by processing warehouse purchase orders to ensure timely product availability.
- Prepared weekly product transfers to outlying warehouses.
Education
Associates Degree - Complementary Alternative Medicine (Honors)
American College of Healthcare Sciences
Portland, OR12-2017
Skills
- Administrative Assistant
- Customer Service
- Client Relationship
- Task Management
- Data Analysis
- Budget Management
- Process Improvement
- Project Coordination
- Logistics Coordination
- ERP Management
- Workflow Optimization
- Microsoft Office
- Marketing
- Email Marketing
- Lead Generation
- Management
- System Administration
- Communication Tools
- Email Marketing
Certification
- 6S
- Leadership Training
- Lean for Office and Business Processes
- Introduction to Project Management
Timeline
Administrative Assistant
JPA Masonry
10.2018 - Current
Office Assistant
All Pocono Rentals
04.2018 - 09.2018
Front Office Coordinator
Converter Accessory Corporation
01.2017 - 03.2018
Marketing Coordinator
Weiler Corporation
02.2009 - 09.2016
Customer Service / Warehouse Coordinator
Weiler Corporation
02.2007 - 02.2009
Associates Degree - Complementary Alternative Medicine (Honors)
American College of Healthcare Sciences