Jennifer Pebbles
Holly
Summary
Skilled Office Manager with 20+ years of experience in administrative and project management roles across various industries, including construction and service industries. Proven expertise in managing customer orders, invoicing, and overseeing multiple projects simultaneously. Strong organizational skills and meticulous attention to detail, complemented by certifications as an ISO 17025:2017 Internal Auditor and ISO 9001:2015 Lead Internal Auditor. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Coordinator
HEAD acoustics, Inc.
Brighton
12.2020 - 07.2025
- Plan and coordinate all repair, recall and calibration services for a busy lab.
- Produce quotes, collect purchase orders, and invoice all calibration and repair work.
- Assure company equipment is sent for calibration annually and is maintained according to specs.
- Generate international shipping documents and fill in for shipping clerk.
- Member of Quality Team as Certified ISO 17025:2017 Internal Auditor, and Certified Lead Internal Auditor for ISO 9001:2015.
- Develop and send out mass email campaigns via SalesForce.
- Plan company events such as annual picnic, open houses, major buys of company uniforms, office supplies and equipment.
Office Manager
Dairy Ingredients, Inc.
Davisburg
12.2016 - 12.2020
- Process customer orders.
- Obtain freight quotes and book trucks, generate shipping documents, including commercial invoices, and maintain shipping schedule.
- File freight claims when required.
- Accounts payable, invoicing, process payments and deposit funds; process credit applications.
- Answer multi-line phone system, order office supplies and generate correspondence and reports.
Estimating and Project Administrative Assistant
E&L Construction Group
Flint
01.2015 - 12.2016
- Order bid documents, send drawings to commercial printer, order bonds, compile subcontractor list and send out invitations to bid, track addendums, prepare bid forms, and deliver bids on bid day and record results.
- Create project documents & letters, create transmittals and process submittals, track RFI's, and compile closeout documents.
- Keep the schedule for estimators & project managers.
Office Manager - Installation & Water Billing Division
SLC Meter Co
Davisburg
01.2011 - 12.2014
- Manage multiple water meter and reading system installation projects simultaneously; oversight and execution of all administrative duties from project start -up to project completion.
- Create and build billing spreadsheets; maintain and distribute schedules for 15+ installers; data base maintenance; water billing for Mobile Home Parks/Condo Communities using BS&A Utility Billing; data entry; answer multi- line phone; customer service; generate correspondence; filing.
Education
Sociology
Central Michigan University
Mount Pleasant, MISkills
- MS Office Expertise
- SalesForce Proficiency
- Quickbooks
- Quality auditing
- Customer Relationship Management
- Attention to detail
Certification
- ISO 17025:2017 Internal Auditor, 09/01/24, Present
- ISO 9001:2015 Lead Internal Auditor, 07/01/23, Present
Timeline
Service Coordinator
HEAD acoustics, Inc.
12.2020 - 07.2025
Office Manager
Dairy Ingredients, Inc.
12.2016 - 12.2020
Estimating and Project Administrative Assistant
E&L Construction Group
01.2015 - 12.2016
Office Manager - Installation & Water Billing Division
SLC Meter Co
01.2011 - 12.2014
Sociology
Central Michigan University