Jennifer Pena
Murray,UT
Summary
Dedicated host with proven multitasking skills and a commitment to delivering exceptional guest experiences. Known for effective time management and strong attention to detail.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
HOST
The Grand America Hotel
Salt Lake City, UT
03.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservations and seating arrangements using hotel management software.
- Assisted in coordinating special events, enhancing guest experience through personalized service.
- Collaborated with kitchen and waitstaff to optimize dining flow and efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
IHOP
Murray, UT
01.2025 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
Apollo Burger
Taylorsville, UT
01.2024 - 07.2024
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and answered inquiries regarding food items.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash and credit payments accurately, ensuring secure cash drawer management.
- Trained new staff on operational procedures and customer service standards.
Education
N/A
Hunter High School
West Valley City, UT05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HOST
The Grand America Hotel
03.2025 - Current
Server
IHOP
01.2025 - 08.2025
Cashier
Apollo Burger
01.2024 - 07.2024
N/A
Hunter High School