Jennifer Perea
Tulsa,OK
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
14
14
years of professional experience
Work History
Guest Experience Manager
Cava Mezze Grill
05.2022 - Current
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Arise Solutions
11.2020 - 03.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Office Manager
Medi Healthcare
04.2016 - 09.2020
- Addressed and remedied all patient or team member issues.
- Followed up on legal claims.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Enhanced accuracy of claims submissions through thorough reviews and staff training.
- Organized regular team meetings to review performance metrics, discuss challenges, and share best practices for continuous improvement efforts.
- Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
- Assisted in training new staff members on medical billing software, processes, and procedures for seamless integration into the team.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Analyzed medical records to satisfy insurance company mandates.
- Verified proper ICD-9 coding on claims.
- Streamlined patient billing process, resulting in reduced processing time by implementing efficient coding practices.
Medical Billing and Collections Specialist
Neuroscience Consultants LLC
08.2010 - 04.2016
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Conducted regular audits of billed services to identify errors or discrepancies before submission, minimizing rejected claims due to inaccuracies.
- Compiled and tracked outstanding balances owed to medical facilities.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
- Logged charges and payments within Vision.
- Assisted management in developing new policies aimed at reducing write-offs and improving overall collections success rates.
- Learned and adapted quickly to new technology and software applications EMR.
Education
CPC Certification - Medical Coding
Cambridge College
Cambridge, MA08-2025
High School Diploma -
Hialeah High Senior High
Hialeah, FL06-2002
Skills
- Exceptional communication
- Language Fluency
- Property management knowledge
- Sales and Upselling
- Account Management
Languages
Spanish
Native or Bilingual
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved denials which led to 92% lower denial rate.
- Assisted with implementation of new software.
- Balanced bank account daily with daily deposits and EFT.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
EMR
Vision
Timeline
Guest Experience Manager
Cava Mezze Grill
05.2022 - Current
Customer Service Representative
Arise Solutions
11.2020 - 03.2022
Medical Office Manager
Medi Healthcare
04.2016 - 09.2020
Medical Billing and Collections Specialist
Neuroscience Consultants LLC
08.2010 - 04.2016
CPC Certification - Medical Coding
Cambridge College
High School Diploma -
Hialeah High Senior High
Similar Profiles
Shaunte PorterShaunte Porter
Guest Experience Manager at CAVA Mezze GrillGuest Experience Manager at CAVA Mezze Grill
JENNIFER PEREAJENNIFER PEREA
Guest Experience Manager at Cava Mezze GrillGuest Experience Manager at Cava Mezze Grill
Pricilla Vargas BatistaPricilla Vargas Batista
Guest Experience Manager at Cava Mezze GrillGuest Experience Manager at Cava Mezze Grill