Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work
Hi, I’m

Jennifer Persondek

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Jennifer Persondek

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Operations ManagerFOH Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Converse, TXSan Antonio, TXNew Braunfels, TX
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany Culture401k matchPaid time off

Summary

Results-oriented Front of House Manager with expertise in staff supervision, customer service, and operational management. Drives staff performance and enhances customer satisfaction through effective conflict resolution and relationship building. Focused on improving efficiency and productivity to elevate restaurant reputation.

Overview

1
Certification
18
years of professional experience

Work History

Main Event
San Antonio

Operations Manager
01.2017 - Current

Job overview

  • Directed daily operations to achieve business plan and profitability goals.
  • Managed staff schedules to optimize resource allocation and increase team productivity.
  • Oversaw inventory management processes to maintain stock levels and minimize waste.
  • Developed standard operating procedures to streamline workflows and enhance interdepartmental collaboration.
  • Monitored team performance, improving efficiency and customer service outcomes.
  • Trained new employees on operational procedures and service excellence standards.
  • Resolved customer complaints promptly, contributing to sustained high levels of customer satisfaction.
  • Assessed employee development needs while providing constructive feedback on progress.

Outback Steakhouse
San Antonio

FOH Manager
03.2008 - 02.2015

Job overview

  • Oversaw daily restaurant operations, ensuring high quality and customer satisfaction.
  • Managed front-of-house operations to ensure smooth service flow.
  • Trained and supervised staff on customer service standards.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Developed and managed front of house budget, optimizing expenses to enhance profitability.
  • Monitored and controlled labor costs through strategic scheduling.
  • Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.

Education

LeTourneau University
Longview, TX

Some College (No Degree) from Business Administration And Management And Marketi

University Overview

Skills

  • Operational management
  • Budget management
  • Inventory control
  • Process improvement
  • Standard operating procedures
  • Staff management
  • Staff training
  • Cash handling

Certification

  • TABC certification
  • Texas food managers certification
  • Talent engagement manager certified
  • Certified training manager

Timeline

Operations Manager
Main Event
01.2017 - Current
FOH Manager
Outback Steakhouse
03.2008 - 02.2015
LeTourneau University
Some College (No Degree) from Business Administration And Management And Marketi

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Jennifer Persondek