Leslie Fitzsimmons
Fort Worth,TX
Summary
At Texas Eye And Laser Center, excelled as a Surgery Benefits Specialist by leveraging exceptional problem-solving abilities and Microsoft Excel expertise to enhance process efficiency and customer satisfaction. Demonstrated critical thinking and collaboration, exceeding productivity goals and improving service delivery through meticulous attention to detail and proactive policy interpretation.
Overview
7
7
years of professional experience
Work History
Surgery Benefits Specialist
Texas Eye And Laser Center
10.2017 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
GED -
Keys Learning Center
Euless, TX01.2001
Skills
- Attention to Detail
- Microsoft Excel
- Research
- Critical Thinking
- Problem-solving abilities
- Written and oral communication
- Policy Interpretation
- Teamwork and Collaboration
- Problem-Solving
- Policy and Procedure Adherence
- Customer Service
Timeline
Surgery Benefits Specialist
Texas Eye And Laser Center
10.2017 - Current
GED -
Keys Learning Center
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