Jennifer Pizana
Nampa,ID
Summary
Outgoing patient access specialist with several years of experience working in the patient services arena. Exceptional knowledge of all procedures at medical facilities to multitask and prioritize work. A fast learner types several wpm and work with various field related software.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Terry Reilly Health Services
Caldwell, ID
05.2023 - Current
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
- Resolved issues related to registration process including eligibility verification and authorization problems.
Patient Service Representative
Saltzer Health
Nampa, ID
03.2019 - 05.2022
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Applied HIPAA privacy and security regulations while handling patient information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Beauty Advisor
Ulta Beauty Inc.
Nampa, ID
06.2018 - 03.2019
- Created detailed reports on sales performance and customer feedback.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Created a positive shopping experience for each customer through effective communication skills.
- Updated customer records in database software program accurately.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Patient Access Representative
Access2Care
Boise, ID
02.2017 - 06.2018
- Collaborated with other departments to ensure quality customer service was delivered.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Ensured that all required documents were up-to-date and valid before each trip.
- Dispatched safe and timely transportation for patients to medical appointments.
Education
High School Diploma -
Caldwell High School
Caldwell, ID05-2015
Skills
- Solution Implementation
- EMR
- Patient Scheduling
- Front Desk Operations
- Appointment Scheduling
- Patient interviewing
- HIPAA Compliance
- Insurance information collection
- Insurance Verification
- Co-payment collection
- Medical terminology expertise
- Eligibility Determination
Languages
Spanish
Full Professional
Timeline
Patient Access Specialist
Terry Reilly Health Services
05.2023 - Current
Patient Service Representative
Saltzer Health
03.2019 - 05.2022
Beauty Advisor
Ulta Beauty Inc.
06.2018 - 03.2019
Patient Access Representative
Access2Care
02.2017 - 06.2018
High School Diploma -
Caldwell High School
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