Jennifer Popoca
Elgin,TX
Summary
Proven track record in enhancing client relationships and operational efficiency, notably at JPMorgan Chase. Expert in cash management and customer service, demonstrated through successful audits and personalized client support. Skilled in educating clients on digital banking solutions, showcasing a blend of technical proficiency and empathetic communication.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Austin, TX
04.2023 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Assistant Branch Manager
First Convenience Bank
Elgin, TX
08.2018 - 04.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Elgin High School
Elgin, TX06.2017
Skills
- Customer Service
- Cash Management
- Teller experience
- Currency Exchanges
- Branch operations
- Due diligence
- Educating clients
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker
JPMorgan Chase
04.2023 - Current
Assistant Branch Manager
First Convenience Bank
08.2018 - 04.2023
Elgin High School